This property was so clean and the staff was excellent! My only issue was the shower was tiny and there was no water pressure. Everything else was perfect!

Had a great time interacting with others and quite comfortable.

Es tranquila ,Serra bastante limpia pero deberían incluir desayuno

It’s really good my wife 10 months baby Joy and myself we enjoy our time there we’re going back again

the room was beautiful. i was confused with the location, as they have different phases. really wanted to be in the other phase, but either way... beautiful property, would stay again.

Great location and excellent customer service at a fantastic price.

Overall a very good property to vacation at and will there again. Nice 10 min walk to the strip. The property is quiet and the laundry facilities on each floor are a plus!

I was alerted two days prior by the property that the elevator was out. I immediately text back and told them we needed wheelchair accessible room. The property never got back to me. When we got there two days later they wouldn't accommodate us or reimburse us. The pool wasn't working. The tv wasnt completely operational. So we left in the morning and had to find other arrangements.

Loved our stay!

Location and accommodation

Skip this hotel even if it's your cheapest option. I'm not sure housekeeping did anything but make the bed and ensure there's toilet paper. There was hair on the shower wall. I noticed the dirty washcloth after my shower on the curtain rod. It had been there a while, the part touching the curtain rod had turned orange. There were stains on the some of the pillowcases. I needed a flashlight to walk down the stairs at night since none of there exterior lights work. If I hadn't had an exhausting day and found the stuff after I'd settled in already, I would have run. This is on top of the stuff other reviews mentioned. There's a laundry list of stuff they want you to do to check out.

The location is wonderful and great pool and hot tub. unfortunately the kitchen was an issue. The knobs to the stove are on the front and reachable of my 2 year old. The only way to use the dishwasher you have too open the refrigerator to open it. The 3 cookie sheets were all dirty. I have stayed here for the last 4 years and love this place-was a little disappointed.

The room was spacious and clean except for what looked like crumbs or bits of cereal around the kitchenette table. When we got there, it was fairly late. Checked in, went to the room and the thermostat was at 70 but the room was 75. Informed the desk and went to dinner. Came back later that evening at the room was even warmer at 76. Called the front and they said it was too late to come out and look at it so had to sleep sweating. Next morning it was up to 77. Front desk said they would get someone out. Ate and came back and still not fixed. Went to lunch and stopped by the room on the way out to more attractions and ran into the repair man, who was very nice. He said he was not contacted yesterday? When we got back that evening, the thermostat was set to 70 and the room was at 72. Better, but still not right. Complained on Sunday and they said its the best they could do as it was completely booked, but I could pay for an upgraded room. I was already in one that had a 2 room w/ jetted tub. Location was great, but service was lacking.

The room had a musty smell to it and no one responded back

Was very close to gatlinburg and had an easy parking lot to get into. Would recommend to others

No coffee.

Carpet dirty. Room had dirt and crumbs.

Hot tub barely worked. Check in at a different location was unusual. It was an okay place.

The photos of the property led us to believe that the large pool with the waterfall was its pool. It is not, it is a huge fountain/water feature. The pool at that property site is maybe the quarter of the size, broken around all insides and the pool deck was falling and sloping; and slippery. It was filthy and cloudy, not sure the pump was working. The other pool near the office across the street was closed. The inside pool was a polar plunge; little kids called it colder than ice.

The room was ok. It was clean and quiet. Staff was not overly friendly. No food available at the hotel. Found one ancient Coke machine. Heat index was 100 + and the pool was closed. No explanation was provided. The main drag is within walking distance; but, the hotel is on a steep hill, so the return trip in 90 degrees was not fun.