Required to change rooms as the smell was musty, its hit or miss when family stay here

Got to say this hotel is one of my favourite places to stay in the Macclesfield area.

Beautiful location, very friendly and helpful staff, good menu. The rooms could do with a little updating but, for the price we paid we were happy to put up with a little bit of wear and tear!

Great breakfast and lovely staff

All good

The hotel comprises a lovely old main house, to which a large block of more functional 70s/80s rooms are attached. The room was clean and well equipped, although a little dated. The staff were friendly and welcoming although we did have to wait a bit for someone to appear when we checked in around 7pm. Breakfast was very good, with food cooked to order and presented well. A great location for the village, canal and access for great walking in the hills. Would stay again and recommend.

Good breakfast helpful staff.

Place was convenient for our adventures in the area. The Peak District

Hotel was nice, and the lobby, bar and restaurant areas and the bedrooms were nice. Staff were friendly and helpful. Good for dogs. Drinks prices at the bar are very steep, £48 for one bottle and one glass of house wine. Would stay again, but probably go into the town to eat and drink next time.

The hotel has an impressive exterior and interesting period decor. We upgraded to a superior double room, but it was disappointing: the heating didn’t work, and the TV signal was unreliable. Parking was challenging, and one staff member at breakfast was rude. Upon returning from a day trip, we found our door left open, putting our belongings at risk, and our room had not been serviced or restocked despite reporting it. A lovely building, but service and maintenance need improvement.

Had evening meal pie mash but it wasn’t the best by far complained about gravy being extremely salty only to be told people were complaining at lunch about it being salty smiled and said sorry?

Although it was clean the room that I had this time needed some upgrading, for example there was no toilet roll holder, just holes in the wall where it had been, grout was missing between the bathroom floor tiles. The walk from the car park was completely dark and uneven/potholed. That made it unsafe. However, the staff made up for the poor impression that condition of the premises. Very good breakfast and good service.

Room was very good and quiet. Bathroom could have been cleaner in places. Faulty light reported but no action as was the crack in the bathroom basin. Restaurant offer was average with a regular trail of customers passing through with luggage.

Room was OK (King Suite), neighboured with another room - unfortunately neighbours were far too loud. (We used ears plugs otherwise we'd need to change rooms. Lack of drinking water in the rooms. The room itself was a bit dim with worn furniture. Bathroom lacked ventilation and thus accrued mold on the blinds. Had several disturbances in the night with noise. Poor signal with a small outdated TV. Good large fluffy bath towels, comfortable bed. Nice view from the window. Good breakfast selection.

The hotel is full of character. The staff are pleasant and the bar and restaurant area is lovely. Breakfast is lovely and fully. The restaurant is nice and the food offered is really good. The rooms are good. The bathroom could do with additional shelving space, the shower is powerful but the shower knob can be difficult to turn and grip.

Phoned prior to booking to explain we had mobility problems and garlic intolerance. Was told there would be no problems and booked for 3 nights. Got there for Sunday dinner, garlic in everything. I got a slice of turkey, a few french beans and a load of carrots. Nothing else. The breakfast was cold so the next morning we asked for poached eggs that were served in a dish of cold water, we didn't bother with breakfast on the third morning as we had stomach cramps and diarrhea, we contacted 111 and it was confirmed that we had food poisoning.The hotel had steep steps and we had booked a superior which we wss told was ground floor. It was top floor and furyhest away frim lift. We were downgraded to ordinary room on yhe ground floor. There were other guests with mobility problems, one had to move to another hoyel and the oyher had to be assisted into the hotel by other guests. The hotel took the booking from Apex that book for people with mobility problems so the hotel knew what yhey were doing. Was tild we would get refund for breakfast and having the room downgraded. We did ask to book by phone but was told we had to do it via internet. The hotel receptionist tried to get management to conyact me but we had to wait until we had left the hotel before they phoned. and said it was unfortunate and that they didn't do refunds because we booked, as yhey had told us to by phone.Expidia do not give money refunds. This hotel is next to useless and are hiding behind a corporate glob

Rooms dated, sink broken, dining room freezing,4th time staying here as work in the area a lot, but wont be coming back.

Clean beautiful room, gorgeous decor throughout hotel. Like a fairytale! Friendly staff. A bit slow on service because there didn’t seem to be many employees.

Clean room and courteous staff; however, the hotel decor and the rooms are looking somewhat tired, whilst the breakfast options were quite limited. Overall, this is a comfortable place to stay, in a beautiful setting.

Had a warm welcome and very good service from the staff. Hotel has a relaxed atmosphere and although would benefit from a refurbishment room and beds were very comfortable.