The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service.

Alt var top i forhold til prisen. Ligger lidt kedelig op til stor gennemfartsvej. Men stor ros til murer og snedker for at gøre rummene helt skærmet fra gadens lyde. Og spis endelig på restaurang Braband ved floden Alster på Alserdorfer dam. 500 m derfra.

Es war alles perfekt

Alles Top!

良かったです。

Zimmer war super, das Personal sehr freundlich, hatte nichts auszusetzen. Werde bei meiner nächsten Hamburg Reise sicherlich wieder hier übernachten.

This place was great! The room was clean and comfortable, and the location is perfect—very close to the airport, with a bus stop right in front of the hotel. The front desk staff were incredibly nice and helpful

Rent och snyggt

The room was very nice and comfortable, paid for our parking, paid the pet fee. All good until I get up at 4:30 am to take a shower, no hot water. My husband goes to the FD had clerk go to another room to try the water and still no hot water. My husband was told it would be a couple hours before the person who handles that came in. In the end we had hot water 15 mins before leaving, which was good. Apparently they turn off the water heater at night? The clerk says it has happened around the 4am time before.

Great stay!

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Das Hotel war für uns ideal gelegen, der Bereich Lobby und Restaurant ist sehr schön und das Speisenangebot vielfältig und lecker. Das Zimmer war recht klein und hat noch den Charme der 90er Jahre - war aber alles sehr sauber und gepflegt und wir haben uns wohlgefühlt.

Im großen und ganzen ein sehr schönes und sauberes Hotel, das einzige was uns nicht gefällt hat waren die Betten, sehr sehr harte Matratzen, und wir sind beide nicht gerade leicht.

Es war alles bestens!

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Dejligt ophold god restaurant og nemt til lufthavnen.

Praktisch am Flughafen gelegen. Etwas in die Jahre gekommen, aber sehr freundliches Personal.

Ótima experiência, já é a segunda vez que me hospedo neste hotel

Very helpful staff, excellent restaurant, comfortable and clean room. Above average all around! Stayed for one night to be close to airport for an early morning departure. Would highly recommend.

Udmærket værelse tæt på lufthavnen. Ellers er placeringen ikke spændende. Det var lidt svært at parkere der. Værelset fra fint og personalet søde og venlige.