Room is below par with poor facilities and malfunctioning toilets Room service inadequate Staff were excellent Food was very good

Aya du Kids Club a été formidable

Amazing hotel, staff were amazing too especially Khadija at the reception desk. She always went above and beyond to make our stay special.

Lovely welcome, attentive and great first impression of the hotel

TOUT!!!! Tout est parfait à commencer par le personnel🙏

Bon petit déjeuner frais et varié

Hotel incroyable avec une superbe deco Personnel aux petits soins, vraiment rien à dire. La piscine est magnifique! Le petit déjeuner excellent Tout est parfait à part les chambres qui mériteraient un petit rafraichissement : petit problème de chasse d’eau, television tres vieille, peu de prises electriques et mal placées (derriere le lit : il faut débrancher une lumière pour pouvoir charger son telephone ce qui reduit pas mal la luminisite de la piece …)

Chambre Propre mais pas au goût du jour

Beautiful Hotel and beautiful location. I Will come back without a doubt.....

Clean room with good amenities. Staff was very helpful

Bel hôtel, petit déjeuner extraordinaire… Personnel attentionné Qualité des cocktails en bord de piscine à revoir …(rapport qualité prix des cocktails plus que moyen)

Superbe

Beautiful breakfast, had everything- even a person making you fresh juice, you just said what fruits you wanted, it was magical. For kids they also had a huge can of hot chocolate, highly appreciated.

I am a frequent traveller to 5* hotels and must say that this is the first time i gave a low rating. Important to know: there is a club/bar attached to the hotel premises. Unfortunately there seem to be Prostitutes booking or occupying the rooms on the weekends which meant I was woken by music through their own speakers at 5am both weekends and sex noises. I have flagged this with the reception the first night and they didnt seem to be bothered too much and after the second weekend where I communicated my unhappiness they only said they are sorry. At check out when i communicated my frustration they again responded saying there is nothing they can do about this and they hope i come back a second time sooon??? I have never experienced anything like this before and do not expect 5* resorts to tolerate this. Property feels not secure even though they got security at night and during day. Rooms are slightly outdated. Dinner buffet has dry meat every night and not much choice for european visitors. They have pop up stands for dinner that safe that experience a little bit and give you at least one decent dish. There are also very limited restaurant choices around the hotel as an alternative option. Drinks are massively overpriced at dinner and pool area and seem to be UK prices. At the pool non of the staff actually bother to offer you any drinks to order or similar. The breakfast is good in comparison to the rest of the food. Staff are friendly

This was my second and last stay at Sofitel, unfortunately it wasn’t like the last time I stayed here. Firstly like last time and all the other hotels around the stretch there’s no private beach anymore. Breakfast was included in the stay and was until 10:30 in weekdays and 11:00 on the weekends. However after 9:30 most of the items were finished and staff blatantly refused to get any for you by saying sorry croissants are finished orange juice is finished. If you are unable to replenish breakfast items after 9:30 perhaps you should keep the timing till 9:30. Poolside food is way too expensive topping it with rude staff. Won’t be returning and would not recommend

Beautiful stay with my husband on our homeowner! Thank you all for your excellent customer service ❤️ we shall be back x

Staff Khatija n the rest of the staff were amazing

Séjour agréable malgre certains points restant à revoir tel que l’insonorisation des chambres, la réactivité du personnel spécifiquement à la piscine qui ne viennent pas prendre votre commande après plusieurs appels, qui ne vienne pas non plus lorsque vous les appelez pour un probleme de parasol ou pour demander des serviettes Petit déjeuner excellent et variée avec un personnel qui y est attentif, établissement propre et bien entretenu,

First time in Agadir and first time in Morocco. Had an absolutely wonderful time at the Sofitel. All the staff were very polite and helpful. The pool area is beautiful, and the hotel has its own beach area looking out onto the promenade with a sea view. The nearest shops and other restaurants are a bit or a walk but you don’t really need to leave the hotel. Souk El Had was a 50MAD taxi ride away. There was lots of options at the breakfast buffet- I’m missing the fresh bread! Would definitely stay again for a relaxing holiday.

Terrible Experience – Definitely Not 5-Star Quality We arrived at the hotel expecting a smooth check-in at 3:00 PM, as clearly stated in the booking confirmation. However, the room wasn’t ready until 5:30 PM – over 2.5 hours of waiting with no proper explanation or apology. The staff were rude, dismissive, and completely unhelpful, showing no urgency or concern for guest comfort. The hotel does not reflect 5-star standards in any way – in fact, it doesn’t even meet the expectations of a 3-star. The rooms were outdated, worn down, and frankly, dirty. Carpets stained, bathroom not properly cleaned, and a general lack of maintenance throughout. The pool area was just as disappointing – most of the sunbeds were broken or heavily worn, and there was an overall feeling of neglect. This place has clearly not been updated or properly managed in years. For the price and brand name, this was a huge letdown. Would not recommend and will not be returning. There are far better hotels in the same area that actually value their guests and maintain basic standards of hospitality.