Norman
Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 14 tuần
Expedia Group verified review
Title: Blood stains in bathroom + forced to wait until 7pm – No refund"Hotel website says check-in at 2pm. We arrived at 2:30pm but were not allowed into the room until 7pm (over 4 hours later). When we finally entered, the triple room was dirty with visible blood stains in the bathroom. Photos attached.They only offered a double room instead of fixing the problem, so we left immediately. Now they refuse to refund us. Terrible hygiene, poor organization, and bad customer service. Do not recommend this hotel at all."
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