Supposedly a 4 star hotel but disappointing considering the price. They have the gall to charge €3/day to use the in-room safe - I've never seen this in any other hotel in the world; the 'housekeeping' is rudimentary - they will only make the bed, replace towels and empty bins; lots of choices in the breakfast buffet but it isn't great quality - their 'bacon' is some processed and reformed pig by-product. I'm sure there are better value options in Maspalomas.

Old building and hotel with some areas refurbished and some not. Room phone not working. Cleaning sometimes not great. Gym needs new machines as most were broken. Pools are nice. Breakfast is good, other meals are good/average. I don’t think they are providing the service for the rate they charge. Some hotel rules didn’t make sense. Some hotel staff was very rude but most were nice. I wouldn’t stay here again.

Iso, mukava ja viihtyisä hotelli kohtuullisella sijainnilla.

Zimmer war direkt über dem Hoteleingang, ständig hielten Reisebusse vor der Tür und ließen ihren Motor laufen. Das Schloss der Balkontür war so ausgeleiert, dass man sich teilweise beim zuschieben von draußen ausgesperrt hat. Bett war ok, der Wasserdruck vom Duschkopf war so dürftig, dass man quasi nur die Regendusche benutzen konnte. Das Essen (HP) war gut.

Zimmer ist nicht mackellos. Personal ist sehr freundlich und hilfsbereit. Gutes Hotel mit Kindern

Esperienza molto deludente. Il cibo è stato pessimo e di scarsa qualità. La circolazione durante la cena era caotica e mal gestita. Inoltre, la pulizia lasciava molto a desiderare, in particolare nelle docce, dove era presente muffa. Nel complesso, soggiorno decisamente insoddisfacente

O hotel em si é maravilhoso. Tem uma boa localização. O café da manhã é excelente. A única coisa ruim é que me colocaram em um anexo do hotel que é longe de tudo, inclusive do café da manhã. Fora isso, nota 10.

Sengen var rigtig god

Everything was fine. I will choose the same hotel at the next holiday.

Die Anlage an such ist etwas in die Jahre gekommen. Man sieht aber, dass renoviert wurde. Die Zimmer haben eine sehr gute Größe. Das Personal war leider nicht immer so freundlich.

Nice bedroom. Cleaning is good. Food is OK, although not very varied if you stay for more than a couple of days.

Food was good, all inclusive drinks were great. Hotel was clean. Good location.

No visito.

El personal de 10! La comida un 2/10, se repite todos los días… dicen que hay días temáticos… pero es para verlo… Las piscinas se supon que son climatizadas y desde el sábado 01/11/25 a 08/11/25 no han estado climatizadas, siendo prácticamente imposible entrar en ellas pues el agua estaba congelada!! No repetiría

Good food.

The buffet was amazing, lots of choice and the foods was in small trays so it was always super fresh and replenished when needed, best food in a hotel we've had in a long long time

Would highly recommend this hotel as the service & overall experience for us was great

Food options were good, themed evenings. Lots of fruit. Bedroom and balcony overlooked the pool, which was lovely. The hotel bus shuttle is very useful. Pool areas were good, we particularly enjoyed the family pool. Plenty of sun beds in the morning when we went. We did two Barcelo experience trips which were fantastic. Staff were polite and pleasant.

Ci siamo trovati bene, mangiare buono, staff cortese e cordiale, pulizia buona, camere tutte con balcone e belle spaziose, consigliato. Consiglio noleggio auto per spostarsi ed andare in giro per l'isola. Non è vicino alla spiaggia, c'è un servizio navetta ma che noi non abbiamo utilizzato in quanto avevamo l'auto.

Essen und getränke auswahl waren sehr üppig und es gab den ganzen tag vok allem zuviel. Pool bereich und alle gemeinschaftssachen waren optisch gut bis auf kleinigkeiten. Die gänge sollten dringend neu gemacht werden da sie nicht zum rest passen und um das hotel klnnte man optisch noch etwas aufwerten. Wir hatten einen tollen urlaub. Personal sehr hilfsbereit.