Bien

We have upgraded to the Level each time we have stayed at the Melia. While the facility was very nice the amenities were lacking. Very little food options other than salty snacks. All of the other Melia’s Level have offered much more from a food perspective. While the room upgrade was very nice the overall experience was lacking due to the Level amenities.

Room, lobby and restaurants are very clean and beautifully designed. Customer service is also very good and helpful and the restaurants are very good. However, the hotel suffers from maintenance issues. The front door slider was off its track and held open the 3 days we were there. The elevator had some sort of operator glitch so that it wouldn’t stop on sequential floors when it was called. It wasn’t too bad but occasionally we would need to wait a few extra minutes for the elevator to stop on our floor even though it passed us several times. It is glass elevator so we can see it operating (very cool) and there was a sign noting the issue. And, breakers in our room flipped twice shutting off outlets and air conditioning. Finally, the women’s room sauna and showers are in rough shape with exposed metal screws (very hot!) and moldy caulking. If the hotel could solve these issues, I would rate it highly.

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Everything was great

Beautiful hotel, quiet and comfortable. Friendly staff, lovely pool on the 6th floor and a few minutes walk to the Guggenheim 🐶

Tienen una terraza al aire libre para pasar una tarde agradable con música de DJ

Rent værelse, roligt hotel,

Walking distance of the Guggenheim and the centre with bars and restaurants. Well recomendable and will return if I need to go back to Bilbao.

Great location. Well connected by the Metro or the tram system that takes you to the old town every ten minutes. Lovely staff.

TODO EXCELENTE ! UN HOTEL MUY AMPLIO

Great property in the best location in Bilbao! Staff were super helpful and the room was amazing. Bed was super comfortable!

An exceptional stay - wonderful for families.

Frühstück war frisch und vielfältig.Nur die Eier waren lauwarm. Die Garage war zu teuer

We had a great stay. We stayed in the Level floor for a few days and the amenities were excellent. The lounge provided great food and drinks.

A

I would like to thank the staff for their outstanding assistance on June 5. The two reception staff members wearing grey jackets, particularly Adama and his colleague, were exceptionally helpful and professional. When we checked out at around 9:30 a.m. on June 5, we accidentally left my wife’s wedding ring behind. Thanks to their swift action, attention to detail, and genuine willingness to help, they quickly located the ring and ensured it was safely returned to us. Their efficiency, honesty, and excellent customer service turned what could have been a very stressful situation into a positive experience. We are extremely grateful for their help and would like to recognize them for their outstanding service. I also loved the 10th floor lounge

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Hotel incrível. Excelente café da manhã. Cama maravilhosa. Chuveiro delicioso. Próximo ao museu Guggenheim.

De kamer was prima maar geen koffiezetapparaat in een 5 ***** hotel is armoedig. Badkamer was vrij karig ingericht. Het ontbijt was slecht georganiseerd. Veel ontbrak en er moest om gevraagd worden zoals jus d’orange, broodjes of fruit. Kwaliteit was wel goed.