Cold food. Buffet heaters and not keeping the food hot. Not much choice with food, only 1 restaurant on premises. After bar closes no access to drinking water on the premises. Dirty beach. Staff ok. Hotel should be more maintained. Reception spotless. The rest of the hotel not so much. Dirty cups everywhere. Room cleaning ladies real angels. Taxi or uber hard to get, be prepared for £70 to drive to Palma one way. Better to rent a car for a full day. Walk to Magaluf (nearest civilisation) around 30mins. There is a bus but goes every hour. Hotel is rather stranded. Would we visit again? No.

L’hôtel est jolie dans un cadre sympathique, le personnel est très sympathique, les points négatifs sont qu’il n’y a pas de parking et il n’est pas toujours facile de se garer, et comme dans beaucoup d’hôtel l’insonorisation n’est pas top, on entend beaucoup les gens à l’étage du dessus et les gens qui rentre tard dans la nuit et qui parlent fort ou cri dans les couloirs

Fabulous place to stay for a weekend get away in the sun.

Très beau complexe mais pris d'assaut par des étrangers en "all inclusive"

Hôtel familial très bien équipé, personnel sympa cadre magnifique je recommande

Großes zimmer, sauber, super bequeme betten. Nettes personal

Die Klimaanlage im Restaurant richt nach Schimmel. Die zur Anlage in wenigen Metern liegende Felsen werden nicht von Zigarettenkippen und sonstigen Mühl geräumt. Sonst sehr gute Hotelanlage!

Iskolde basseng, ok mat, koselig personale.

Gute Abendshows, direkt am Strand, ruhige Lage. Gute Hotelwahl als Reise mit Familie (Kleinkinder/Kinder) super Kinderprogramm. Einzige kleine Bemenglung: Geschirr nicht immer sehr sauber. Wir würden wieder dort Ferien machen. :)

La propiedad está en buen lugar, pero la condonación de las instalaciones no son muy buenas, hay que tomar varios elevadores para llegar a una ubicación, los pasillos son oscuros de los edificios, la comida del bufet no varía mucho, Rescato el buen personal que poseen, y la ubicación con playa al lago espectacular

We've been going to the occidental now for over 15 years but on this occasion we we're disappointed in the dining and the smell from the AC system around the property especially in the dining area.

Location molto bella e sulla spiaggia. Unica pecca è davvero isolata da qualsiasi centro abitato o d'interesse

Ottimo soggiorno, grazie a gabry chef e suo fratello Jacopo per il servizio e la piacevole compagnia che ci hanno dato

Betten waren sehr bequem, Essen mit guter Auswahl und eher landestypisch. Geschmacklich sehr gut.

The food was great each day.

We have just returned from a perfect, three generational holiday at the Occidental. We needed a hotel that was a short transfer from Palma airport , close to a beach and suitable for a toddler, teens and 20-30 year-olds and a Nana that likes quiet. The Occidental not only met these expectations but surpassed them. The numerous pools, restaurant and bar facilities, children’s activities and hotel rooms were even better than we could have expected having read some of the previous reviews. I simply do not understand how people can be critical of this hotel or their staff. They went above and beyond and always had time for your queries no matter how busy they were. To those holidaymakers who complained of the noise, I would suggest you ask for quiet rooms. We did just this and they were perfect. To those holidaymakers who complained of the food, I wonder what more they could be expecting as the choice was plentiful. During our holiday, I observed the managers going around and checking on things daily. You can see they really care and want to make our holiday the best it can be and for this I thank them. I would particularly like to mention the staff at the children’s pool. The attendant always had his eyes peeled and this was particularly reassuring when you have children in the water. We enjoyed our holiday so much at this hotel and are hoping to return in the future. Thank you.

It is very convenient for familes with kids, the beach is right next door plus you have another lovely beach 17min away on foot. Its sort of isolated so its a perfect getaway for those enjoying nature. The hotel was decent , good service although it feels that they lack on a number of staff at restaruant and bar area. Nothing major however its area for improvement. The kids club is great facility , you have 2 hours in the morning and afternoon to leave the little ones and get a bit of a break. The kids entertainer called Andrea was very good , the kids loved going to the club most likely becuase of her. I think they didnt miss a single session which was great.

Très bon hotel super coin

Beautiful beach

Hotel is really wonderful! We stayed for 4 nights in June. 4 adults and a 16 month old. Swimming pool options are great, Barcy club for the kids was great, buffet options were really varied, waiters and waitresses were very friendly, rooms were comfortable and we had an incredible view over the sea, activities were great. The real gem was you can walk down a small slope and you are on the beach, it’s incredible! Very safe beach with shallow water. We had a wonderful stay here. Thank you!