The good first: staff were generally helpful and relaxed. The food was varied and mostly very tasty, with plenty of options for both the health-conscious and the not-so. The location is good, just a few blocks from the sea, and a convenience store on the corner. Drinks in the hotel were reasonably priced. The beds were comfortable and clean.
Now the not-so-good: the hotel advertised an electric car charger (and this was one of the reasons we chose it). Not only is there no charger, but there is no parking unless you book it in advance. None of this is made clear on Hotels.com. We were offered a free dinner in compensation.
There was black mould in our shower. We were twice assured it would be cleaned, but it wasn’t, at least not properly.
Some things that ought to be included carry extra costs: use of the indoor pool and spa (if the word spa is in the hotel name, basic spa facilities should be included in the price). Even use of the bedroom safe is charged.
There is no option to order tap water with dinner, even though I think hotels are now required by law to offer it. Bottled water is available and not too expensive. But the principle is wrong.
The outdoor pool area is too small for the size of the hotel and so felt cramped. Loungers tended to get reserved early on.
Overall, the positives just outweighed the negatives, but a few changes here and there, and more clarity in the online listings would improve things.
