Great hotel

Everything in this hotel is excellent. Great experience. The staff, hotel location, best restaurants nearby, room service and the best breakfast. This is a must in Venice.

Very nice, clean, comfortable and great staff.

Breakfast was great, good selection of eggs, pastries, and fruit. The bar was outstanding, the mixologist prepared super great drinks.

Hotel is in a great location, lovely staff and rooms are very good.

Excellent service and breakfast

Beautiful hotel and fantastic staff

Friendly staff quiet location great restaurants nearby

Located off the beaten path in the Cannaregio district, this is truly a hidden gem! Very quiet area and an absolutely fantastic hotel! Hotel is of the orient theme with spacious clean rooms and a bottle of free champagne to greet you. The staff was very friendly and very helpful. If you don’t have plans don’t worry, the staff is very knowledgeable and have many activities they can guide you to, some of which are free, courtesy of the hotel. Again, I can’t say enough good things about this location and the staff…we will definitely be staying here when we return.

初めてベネチアに泊まりましたが、このホテルで本当に嬉しかったです！ プランは1番スタンダードなものにしましたが、ベットルームとリビングルームが分かれており、ウォークインクローゼットもあり、とても広々としたホテルでした。 水回りもとても綺麗で夜遅くにシャワーを浴びる日もありましたが、お湯が出て心地よかったです。 何よりベットがかわいくホテルの中もレトロで可愛らしい雰囲気で、ベネチアでのホテルステイ時間も満喫できました！ 朝食も美味しかったです。

Amazing location, beautiful room. Real Venice! Easy walk to the main area but the region the hotel is located in is truly beautiful. Would return at any opportunity.

床墊有點軟，隔音不是很好。房間很大，空間感很好。飯店有些休閒空間，很不錯。

Everything was perfect from the staff at the desk to the comfort of the rooms, clean and well provided with sleepers and toiletry samples in the bathroom. The breakfast buffet, extra charge, is huge and absolutely wonderful with everything you can desire, even gluten free bread, etc. it was our second stay but we will return.

Excellent staff who are very helpful and nice. The room was very clean and the breakfast is great. Thank you!

the staff are always polite and kind and helpful - the hotel is consistently comfortable and clean - everything we need in a wonderful trip to Venice

Es hermoso el hotel, de los mejores que me eh quedado, el personal muy amable y limpio

Staff were great and we had complimentary bottle of wine for returning

O atendimento da equipe.

O café da manhã poderia ter mais variedade e sucos de fruta natural. O serviço durante o café da manhã também poderia ser mais eficiente recolhendo os utensílios usados já que as mesas são pequenas para um casal. Mas o pior do hotel é o atendimento e o serviço prestado pela equipe da recepção. Foram algumas situações de falta de paciência, arrogância e informação errada sem admitir após perceber o erro. Oferecer um serviço gratuito na pode ser banalizado por ser gratuito, deve ter a certeza de passar a informação completa e de que o cliente entendeu. O staff da recepção deveria ter mais entendimento sobre o que é um verdadeiro customer service. A atenção e edução não condizem com a qualidade do quarto e localização do hotel.

4th stay at this hotel and we highly recommend the ai mori Staff are amazing and can’t do enough for you , they make you feel really welcome every time 10/10 each stay we have done x