Great atrium and atmosphere

Very nice resort.

It was our second time staying here a beautiful hotel

Beautiful huge place. It really helped us getting the App to find our way around.

Unfortunately, it was a disappointment as soon as we walked in the door to check in. The front staff was not very friendly, we waited to check in for about 30 minutes. Once we checked in, we were informed that paradise island was closed during our stay except for The last day of our stay. Parking was expensive and we felt like we were being held hostage. When we walked into our room, it smells very old, and we were unable to cancel our reservation due to booking through Expedia. All of the restaurants closed very early, and there was a lot of walking involved. The pool was definitely the best part of our stay. Would not recommend and will not be going back. It is unfortunate, we were really excited about the mother daughter trip.

Safe never worked in room. Requested it to be repaired two times through the front desk. It was never done. Had to carry with me property I ordinarily would lock in the room safe.

I believe the waiter that served us was Julio from Elsavador was Excellent , so much so that we ate at the steakhouse twice. He was awesome. Funny knowledgeable, and very professional.

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Great service!!!

Big pretty

The resturant we wanted suddenly cancelled our reservation. Had to eat in a lesser restaurant. No steak available. Too late to go to another hotel. Valet took more than 20 minutes to get ticket. Check in over an hour in line. Checkout over 30 minutes. Celebrating 20th anniversary and was not compensated. At all

Good customer service

Aweome

When we arrived at 5:30pm for our party of 4 they said they didn’t have any 2 queen rooms available. We were forced into a small king room with 2 rollaways. Because the size of the room was small, there was no room in the rollaway that was between the bed and tv, so we were having to crawl over each other in the night. That the facility thought this was acceptable was shocking.

This property was a joy from check in to check out. It was quick, efficient, and the staff were friendly. We were greeted kindly from various staff members. We enjoyed the Universal DC light exhibit, water park, restaurants and more! I traveled with my adult daughter and grandson. I will definitely visit again!

The 1

Great facility, great staff, overall excellent experience.

This was our first family trip to the Gaylord. I booked it because it looked very nice, and the water park looked to be fun. The room rate was $337/night so I expected it would be a decent size but it was not! The check-in process was horrible from the moment we pulled up to valet. First the valet employee had a frown on her face and appeared to not want to be there. She did not help us unload our luggage from the vehicle to the luggage cart. She was happy to stand there and watch us. Once we got into the building, the check-in line was literally 40-50 deep. It's obviously a busy place, no problem so we thought. We figured it would be efficient like Las Vegas. WRONG! We stood in line for almost an hour to check-in. Horrible throughput. It was about 3:00 in the afternoon. We chalked it up to perhaps a bad day and not enough people to check-in, but that seemed to be the theme everyday we walked by the check-in area. Like I stated, our room rate was $337/night in the vineyard tower. The room was clean but very small. I went down to the desk everyday for an upgrade but was told it was too busy and to come back the next day to see if there were cancellations. After three days of waiting in line for more than 30 minutes, gave up on that idea. The water park area was not fun on Saturday and Sunday due to the fact that there were too many people and wild kids not behaving. Can't say we will ever book there again due to throughput and rude staff we encountered.

More disable areas would be great.

It is wonderful