Staff, room and food was great!

Staff not interested. No room in restaurant for breakfast so had to but it elsewhere. Had a word with reception about the issues and nothing said about a refund. Do not go.

Room not ready on arrival at 3pm. Allocatednoisiest room them Probably had. Room 112 adjacent to stairs. Disturbed from 1am to 3am with noisy groups of guests congregating in corridors and trouncing down wooden stairs.

A fantastic weekend celebrating a 30th birthday with the family. All staff so helpful, nothing was a problem from the minute we walked through the doors at reception to enjoying time in the bar restaurant and leisure facilities all staff made us very welcome.

We had a free upgrade, the room was spacious, clean and warm, big tv. The buffet breakfast was very good too.

Front of house staff (Tej in particular ) are superb. Always going the extra mile. The room in the manor house was excellent, well appointed and spotless. The breakfast is amazing in variety and quality. The healthy choices are endless.

Staff very helpful, lots to do (including free video games!), nice pool and sauna, gym not too bad for a hotel. Very kid and dog friendly and lovely grounds. A little far for local food options but is worth it as it was nice and relaxing. There are also food options in the hotel itself. Lots of options for breakfast buffet. Would definitely go back again hopefully for longer.

Staff really welcoming and friendly and would give them 5*. Breakfast was excellent 5* Facilities were good - 4* pool and sauna used but some of the loungers a little stained and a smell in the pool of poo which made us thinks the pipes were blocked? Stale musky smell in the bedroom but this was due to the hotel having been closed and heating was on but room needed airing. Overall this was a lovely relaxing stay

Having stayed multiple times this was not the best - my room had broken heating - had to have a plug in heater that was noisy all night. Hoping things improve in coming weeks

It was a commination of a few things. The room was lovely, beds were very comfortable, we enjoyed the pool. Loved the healthy breakfast choices in the morning.

Fantastic service & great breakfast choice

Very disappointing stay. Check-in was over an hour late, which was frustrating after a long day. It felt like the hotel was prioritising corporate Christmas events over regular guests. When we finally got into the room, the shower flooded immediately and was unusable. On top of that, the electronic room key didn’t work, leaving us locked out and waiting around 20 minutes for someone to let us in. Overall, the experience showed a lack of basic maintenance and poor customer service. I would not recommend this hotel.

Very disappointing stay. Despite arriving earlier in the afternoon, we were not allowed to check in until exactly 4:00 pm. Once in the room, the shower drain was blocked and caused the bathroom floor to flood. To make matters worse, the digital key did not work at all, leaving us locked out of the room. We had to wait around 20 minutes for a staff member to come and open the door. Felt the hotel favoured large corporate events over regular visitors. Overall, the experience was frustrating and poorly managed. I would not stay here again.

What a lovely place to stay, looking forward to staying again when I’m working in the area. The breakfast was also lovely

Breakfast was fresh

Lovely room, decent shower although lighting wasn’t great for wet shaving. Breakfast you had a huge choice and lots of healthy options… staff all very friendly… some of the golfers not so!!

Great breakfast menu, loads of healthy options. Bar staff very helpful. The room was clean but could have been better

Clean rooms Great breakfast

Lovely amineties and grounds. Staff in resturants lovely. Much larger than expected. Great breakfast.

I’m not sure what to call the “room” we were given. Room feels generous. It was more like a makeshift hideout tucked into the eaves of the building — cramped, dark, and honestly comparable to a prison cell… though to be fair, most cells probably get more natural light. Things went further downhill at dinner. I ordered a vegetarian meal and was served a dish containing more chicken breast than a Nando’s family platter. We complained, they whisked it away, and proudly returned with a “fresh” vegetarian dish — except they’d literally just picked the chicken out and forgotten a bit. Cue round two of “spot the bird.” After pointing it out again, the plate mysteriously reappeared minus the final piece of chicken. Magical. This was, without question, the worst experience we’ve ever had at a De Vere hotel. And the saddest part? This was our fifth visit. We used to love this place. But after the prison loft and the chicken salad that refused to die, it’s safe to say this will likely be our last.