Hot water not working in room, room was cold and had to leave heating on all night. Asked for a mixed grill, no mixed grill available and was given a plate of chips with a steak. Poor customer service and charged the same price

Room

Rooms always good breakfast was wonderful staff are always friendly and helpful

Good space

Good service

Room was neglected. Not cleaned well after raising complaint to receptionist and cleaners. Hairs, makeup stains, dust and bed was left undone during “cleans”. Complained to the manager and a 50% refund on my stay was agreed,

Rooms were ok but the children running in the hallway very early and pile of sick on the stairs were a big disappointment

The constant noise from the pipe work just outside your room is just to much I have stayed in a twin, double and club room this that this would get me a better position in the hotel well it did not the noise it to much. One towel in a twin room no phone to call down so you would have to walk and get another one, the cleaner is obvisiolousy short as I can see her swip marks from cleaning the shower, tiny hairs in sink, Nice bar area and pool.

Paid for breakfast but I was not told it stopped being served at 9am Monday to Friday, requested a refund but told it was not possible due to my booking. A little disappointing as 9am is early if your not in a hurry to leave, 10am would be much better.

Staff very friendly, Room was good, Bathroom very good and the food that i had was very nice

Clean and tidy

The Room was directly above the Disco which played excessively loud Music until Midnight

I’ve stayed a lot of times here, a few weeks or months between, it’s always a pleasant stay but as always the bar service needs to speed up and the condition of fixtures & fittings are tiring and need sprucing up. The food on this occasion was poor, I had gammon and eggs, all over cooked and the quality wasn’t what it was for the price they charge! The place has gone from actively look to book here to may or may not stay here again, which is a shame.

First Club room smelt of urine. Second was in poor state with broken ironing board and lukewarm shower and noisy boiler outside.

My plan was to arrive early and use the gym and pool facilities before I checked in. I called on the morning of my arrival to check the fee for this, but was informed that these facilities are not available until after check in. I have never come across this before and it forced me to change my plans. Then when I arrived and went to my room I found a huge hair plastered to the shower screen, so the standards of cleanliness leave a lot to be desired. I have photographic evidence of this! On the positive side the reception staff were friendly, helpful and professional.

Clean, helpful staff, great location if you’re getting married in the orangery! All around good hotel!

Excellent facilities. Very clean and modern looking. Swimming pool, sauna, steam room and hot tub were great. Breakfast was very nice and good choice. Had a very nice break.

Very convenient for M20

Short stay at the village hotel was pleasant. The Club room had nespresso machine and drink facilities. Shower was good but a little on the lower end of water pressure. Bed was firm but comfortable. I wasn’t a massive fan of the striped colour scheme but not an issue for a brief hotel stay. Breafast wasn’t bad. Service was polite and friendly. It’s all self serve buffet which is all good but selection was a little bit limited to full English staples, though only dry scrambled eggs available as the egg option which was surprising. The gym and pool facilities are very good. Location is close to the motorway which is convenient when on a road trip. A £9 cab trip into Maidstone town. Parking was free at the weekend which was convenient. I’d stay again for a budget stay when visiting Maidstone area

Rooms and public areas very very worn and battered. Flooring was just horrible in the room and the walls and furniture just battered.