Very understaffed. Waited 20mins to be seated in an empty restaurant then 1hr to receive the main dish.

Everything was excellent!

Nice personal touches and welcoming staff.

We had a lovely one night stay. Everything was of excellent quality, the rooms the breakfast and the staff who gave excellent customer service. Would highly recommend.

Initial impressions were of a beautifully presented hotel. Ample parking & well maintained grounds. Welcome was warm & check in efficient. The room was incredibly spacious, comfortable & overall I wish we’d been staying for more than one night!

Old furnishings in the room but nice & clean. Bathroom needs updating.

It was a nice hotel the spa is really great we're going back there again

Well set out hotel with pleasant staff and good facilities. Our family room was spacious and comfortable with a decent bed. Dinner was excellent and breakfast good. Minor niggles were that the cleaning of the breakfast tables could have been a bit better (crumbs left behind) and having to pay for weekday parking.

Lovely stay, the staff were helpful and the pool is lovely. Especially great that children can use the pool. The breakfast is particularly good.

Nice and clean. Nice facilities and staff

Had an excellent one night stay over

Beautiful hotel the venue was perfect for my daughter’s wedding, bedroom and staff are lovely. Highly recommended

Great place to stay, wished I was staying longer when I saw the spa! I was able to arrange an early check in which was so helpful.

Great trip, clean hotel and spa. Lovely evening meal and breakfast. More sun loungers in the spa would be perfect. Would definitely recommend and return

Really lovely hotel - excellent quality, with superb rooms with aircon and The White Company toiletries in the en-suite. Great breakfast, and lovely friendly staff. The only downside to this hotel is that they charge guests £6 to park, and also £15 per guest to use the swimming pool! Crazy when the rooms cost £160 per night. Come on KPH - don’t let yourself down on these points when otherwise the stay is top class. Where else really do you expect your guests to park? Otherwise, a great stay.

Hotel and facilities are lovely. Don’t agree with charging for parking at all nor an additional fee for a receipt.

Perfect location Visit spoilt by lift not working Shocked to find parking had to be paid for wasn’t given any indication at time of booking Tracey in the restaurant made up for negatives with her professional and friendly attitude to her work

Great spa, dining and relaxing.

Everything was excellent

Amazing team. Great service. Food was outstanding, and the room was stunning and very very clean. Definitely recommend if you’re in the area.