Staff were great. Breakfast was decent. Had a nice quiet nights sleep before a busy day in Newcastle.

Staff good

Wifi doesn't work in bedrooms only in main areas, had to move rooms as heating didn't work in first room

I didn't have breakfast. Parking is easy. Evening meal really disappointing- slimy coleslaw and the sour cream was out of a jar. Wouldn't eat here again. Lady on reception was lovely and really accommodating. Overall the hotel was fine for a one night stay and convenient for A1

Room was clean, bed and pillows are comfy enough. Wifi in the room was appalling, breaking up every few minutes. Staff was helpful and friendly. Breakfast was nice with good choice of food

No pancakes, if there had been pancakes breakfast would have been a 5

Great location

The staff were nice and the hotel was clean. Only down fall was uncomfortable beds!

Always clean great staff great breakfast brilliant location.

Great for a quick overnight stop.

We loved every min of our stay would deffo recommend will be coming back for our 3rd year in a row in 2026

Good family stay

Lovely and convenient hotel. Very clean. Lovely friendly staff.

Great hotel for convenient location for Kyren. Friendly and helpful staff. Free parking. Conenient to M1A

Very nice enjoyable stay, friendly and helpful staff, pet friendly and disabled facilities will deffo stay again next year

All ok. The sofa bed for two people was extremely small. Not quite a double and not very comfortable.

easy access to Darlington ,convenient stay

The public areas were nice and modern. The room we had was in need of upkeep. For example, the linoleum in front of the sink was lifted up. There was a loose tile in the toilet/shower room with missing grout. It was confusing... There was a portable radiator and a fan - and then some kind of blower unit above the door. Only a dry iron was provided.

Good for a overnight stay.

We thought we’d stay in a Holiday Inn because we thought it would be more upmarket than our usual Premier Inn stays.. how wrong. This is a tired soulless motorway service station stop. Apparently only 4 rooms have baths and they’re charged out at executive suite rates. This wasn’t clear at booking. The glass shower door rattled like it was going to come off its hinges, the shower and toilet reminded us of being on an overnight ferry. Rooms are tired, small tv, the staff had forgotten to make up a sofa bed for the kids. The doors were heavy with gnarled and worn wood, and banged constantly, resulting in very poor sleep. Meal for 4 was extortionate and very poor quality for the money charged. Very poor selection of drinks at the bar. Fine for the miriad of workmen and suited salesmen but very little comfort to speak of. If you’re with a family, Avoid!