Xếp hạng và đánh giá tổng thể Blackcomb Lodge

I was charged extra fees and staff at reservation desk said it is because I booked through Expedia. Also I was charged 250 $ as damage deposit. After one week I have to call them back to revert back my deposit. It took three days constant reminder calls to get money back . To keep my back bag before check in time they want me to charge extra as well. They gave me only two keys whereas we were three guests. The bed sheets were unclean and had some sort of stains were there. The pool area was also not well clean.

It was an amazing hotel. Even though we stayed for 1 night, we had a blast. The staff were amazing and very friendly. I would come back in a heart beat

The owner at the front desk was super friendly and helpful. They gave us all the info we needed and even showed us to our suite. The place was really clean and right in the heart of Whistler. Parking was easy, the elevator was quick, and the hot tub and pool were both clean and really nice. I definitely recommend this spot and will be coming back for sure.

We had a wonderful one-night stay at Blackcomb Lodge in Whistler, and we can’t say enough about how accommodating and welcoming the staff were—especially Benny, the manager. From the moment we arrived, Benny went above and beyond to make our stay special. He kindly upgraded us to a better room, which was a fantastic surprise and made our experience even more enjoyable. The room was spacious, clean, and had everything we needed for a relaxing night in Whistler. On top of that, Benny also granted us a late check-out, giving us extra time to enjoy the beautiful surroundings without feeling rushed. Customer service like this truly sets Blackcomb Lodge apart. Thank you, Benny, for your incredible hospitality—we'll definitely be back!

It was nice

Very friendly and welcoming staff, made us feel right at home. The room was super clean, quiet for sleeping, and the hotel was conveniently located between north and south village so walking to everything was easy.

This property is in the middle of Whistler Village easy access to restaurants and shops very walkable for everything. Front desk with Bennie (Benito) and his wife Rita very friendly and informative. To me it is first class all around.

This hotel is close to the action but is in dire need of a renovation. Cannot believe the state of the hotel given the amount charged. Water stains in ceiling and poor lighting. The bed was very hard…can tell it was old. If the bed was better I might be inclined to give a higher review. Only plus was the close proximity.

Nice place to stay at Whistler In the village

Never been to Whistler before, this is a great little town. We were close to the shopping and restaurants.

Benny was great and super friendly. Apon getting to our room we discovered that the shower didn't drain properly after having a shower. It took a good 5 min for the warer to drain. The headboard was super dusty and needed a good wipe down. The room needed a good paint job. It was also very noisy from people outside in the village as well as people in the hotel u can hear in your room from other rooms and the hallway, AC didn't work well as well and it was super loud even with earplugs in.

Great!

The location was great but after that it was unfortunately not good. First, on arrival they announced they needed to charge us extra as the 3rd party we used undercharged us. Should not have been my issue. Next, the fridge in the room had had something left in it for a long time and the smell it left behind was awful. In the morning, there was ZERO iot water...at 6 am, and still noon at 6:30 nor 7. I called and all the extensions cut you off so you cant reach anyone. No one at the front desk but a jote to call a number for helo. No answer and no voice mail set up. My husband washed his hair with cold water and when he reached for a towel, realized they gave us nothing more than a hand towel. No bath towels in the room. Upon checkout, I emailed them and 3 days later, no one has bothered to respond. So very disappointed. I waited till today to post this hoping because I thought that if they reach out, i wouldnt.

The hotel was right in the central part of Whistler Village. When we checked in & went to our room, we noticed the bathroom right away. The toilet paper roll was half empty, no face cloth(s) or hand towels. The only towels were two bath ones. There was no hand soap, shower gel or anything to use to wash up. Did the room even get properly cleaned? The balcony overlooked other roof tops of the hotel which were covered in trash and roofing material scraps. That was minor though. The front desk brought most missing products up to us as soon as she could. Wouldn’t stay here again personally.

Property is in need of a renovation, rooms are looking worn and run down, ac did not work, was 30 degrees out when we were there. Staff was far and few between.

Location is fantastic. You're right in the middle of everything. The room is adequate, however a lot of the kitchen is lacking standard amenities. Our kettle was rusted on the inside, no cutting board, no kitchen towels etc. Keeping the room a consistent temperature was difficult. We were either freezing or too hot. We got a great deal so it was fine for the weekend. Wouldn't actively seek to stay here again.

Excessive security made the stay unpleasant.

Great experience.

Shampoo bottle was only 1/2 full upon check in

The overall property is fine, and we were upgraded to a nice king room with a full kitchen. The front desk staff were attentive; however, there weren't enough staff working, and the check-in took ~45 minutes. We were in a room facing the square and it was very loud at 2 AM until 3 AM. We also had a rowdy neighbour. The room was nice, and we appreciated the upgrade.