Excellent staff, lovely property in a wonderful location.

We loved this place, after a lot of stress we wanted to find somewhere special to take our minds off of it all and here was a fantastic find! The spa, staff, food, location absolutely brilliant! Highly recommend and they upgraded us which was a treat (Thank you). It is a really special place and sometimes the deers flock at the front which was very pretty!

Had a fantastic stay here! Perfectly accommodates children and parents. Would definitely come back!

Super family friendly, excellent staff, lovely food. Amazing pools and lovely grounds, our daughter loved the play ground with zip wire

Lovely stay in the New Forest

Love it here. Staff are amazing. So much to do in the New Forest. The bike hire is a must. Will be back again next year!

We had an excellent stay. Upon arrival we were given a room upgrade so our old dog would feel more comfortable and have less stairs. A real treat - we stayed in the Silke room which had a luxurious large room and bathroom with its own terrace. The spa facilities were excellent. The staff very friendly and attentive but also knew when to give you space for a very relaxing feel. Just what we needed. Will definitely be back! Highly recommend!

Excellent hotel for families. Lovely grounds with deer and ponies. Indoor/outdoor heated pools and jacuzzis. Great staff and facilities for children! Recommend highly!

The staff were perfect; so lovely and friendly. The food and drinks were incredible. But...the building is tired. The decor needs a revamp and the fixtures and fittings are in need of modernising. It's a real shame, because the staff are doing so much right, but the building itself needs a lot of investment.

Excellent staff attirude A bit scruffy in the approach to the front of the hotel

Really enjoyed our stay room relaxing, great amenities. Spa fantastic. Staff friendly, welcoming and attentive. Breakfast great choice. Would recommend to others.

This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors: - It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all. - The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel. However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.

As it was the only room left on the day of our trip we booked the smallest room the hotel had to offer. The room was indeed small but made even smaller with a large air con unit in it. The room did need air con but a smaller version would have been better. We found our bed uncomfortable and so springy that if one of us moved so did the other. The kettle in the room was a little temperamental as it didn’t always boil. Our room also lacked white sugar and I’m sure if we had asked the staff would have got us some but we didn’t realise until we got back from our night out. Not sure if the tv should have had a remote but ours didn’t. The hotel it’s self was lovely and the facilities excellent, ruined only by ignorant guest reserving sun beds by the pool and being nowhere in sight. Breakfast was excellent and all the staff were friendly and helpful.

Outside/inside pools were good. Hotel carpet needed hoovering although room was clean and bed was comfortable. Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left. The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.

The hotel was really lovely. Great breakfast, really enjoyable spa overlooking a horse paddock. And quiet. Room was a little warm but overall great value for what you pay! Highly recommended

A very pleasant stay in the forest

We had a really nice stay .

Great stay, lovely room & breakfast staff were friendly and helpful. Only downside was evening food in restaurant (expensive and not the best)

Lovely New Forest view from the bedroom window. Very dog friendly. The young ish staff were a credit to the hotel. Friendly, attentive and nothing was too much trouble.

A fabulous family friendly hotel with something for everyone. As soon as we arrived we felt welcomed, the lady who greeted us couldn’t have been more helpful. We have two children under 10, they both had plenty to do with outdoor space featuring climbing facilities, a football goal, along with other outdoor activities. The kids cinema/play room is a master stroke, connecting to the children's restaurant which allowed children to eat first before we adults had our own time to relax and eat whilst the children played. The hotel grounds are picturesque and the spa/swimming pool overlooking the paddocks is simply stunning. To top it off we discovered this hotel is part of a chain with others alike around the country. Highly recommended.