We had requested a travel crib for our baby as part of our accommodation, and we had informed the hotel about this well in advance. The hotel confirmed that the crib would be ready in the room upon our arrival. However, the unfriendly staff member at the reception simply left the crib in our room without setting it up. They did not assist in assembling it.
Additionally, there was no sheet, blanket, or pillow provided for the crib. Because of this, we couldn’t let our baby sleep in it. We had no choice but to have our baby sleep with us in our bed.
The hotel needs to employ more helpful and professional staff who take their job seriously.