more than our confirmed booking. Even after I showed her my Expedia receipt multiple times, she refused to help or even let me speak to a manager. We had to contact Expedia ourselves, and they confirmed that the hotel had made a mistake. Only then did she accept the original amount, without any apology or acknowledgment.
To make matters worse, another staff member assisting us with parking spent the entire time on a personal phone call.
Mistakes happen, but the lack of professionalism and customer service was disappointing. I wouldn’t stay here again.