On the last day of my stay, I got stuck in an elevator on the 9th floor. When I pressed the alarm button, no one at reception heard it, and no one answered the intercom either. Fortunately, my brother was coming to pick and was able to raise the alarm at reception. Finally, a maintenance worker came to get me out. I suggest checking the elevators' functionality, and especially making sure that the alarm signals are heard and answered at reception, and that the intercom is working.

The staff at this hotel is exceptional. From the the time you get to the door. Breakfast is very good and the restaurant at the hotel is unbelievable. Excellent overall

Excelente breakfast. Good location and amenities (Gym, jacuzzi, pool)

My sister, my nephew, my niece, and I had an excellent experience during our stay at this hotel. Although we each had separate rooms, the staff thoughtfully arranged them close to one another, which made our stay even more enjoyable. The service was outstanding from the moment we arrived. Every member of the staff was friendly, attentive, and always willing to help with a smile. It’s clear that they are committed to providing exceptional service and making their guests feel welcome and well cared for. They truly made our stay memorable. I highly recommend this hotel and would gladly stay here again.

Lobby to hot

Durante muchos años me ha gustado este hotel para viajes de trabajo, las nuevas habitaciones son súper comodas

Todo genial!

Las tinas de baño son muy inseguras y muy altas.

Siempre ha sido una excelente decisión utilizar los servicios del Hotel Sonesta de Cali, la atención personalizada de alta calidad y las comodidades que brinda, marca una excelente distinción entre los demás hoteles de la localidad. Siempre será un verdadero placer poder escoger al Sonesta de Cali!

Great Hotel Rooms were spacious and Clean. Will stay there again

Good location spot

Good option in cali. With good personal

Excellent service and staff.

Great staff! Well great location. Clean good food. Great breakfast

Five Star Hotel. Great location, excellent staff and service. I would definitely highly recommend.

Me encantó todo

Buena ubicación, habitación y personal muy amable.

Todo muy bien, solo deben mejorar la señal de Internet, es muy débil y no pude trabajar bien.

Everything was fine, great breakfast and room service.

Super bien