The hotel is very tired and in need of an update. The 'sea view' room was very basic and tired and the sea view was obscured as the glass in the window had condensation inside the double glazing. The reception staff where excellent and efficient. The hotel served a purpose as we were attending a party in Folkestone but in the future I would look elsewhere for alternative accomodation.

Very poor quality mattresses. You could very easily feel the springs digging into your body. Room required some TLC.

Free upgrade nice room for price I went to the Carlton hotel and had to leave disgusting hotel and Expedia shouldn’t be offering that hotel HMO, I had to book this place last minute staff were nice and helpful I will probably use again when am heading over to Europe

The location is excellent, staff very friendly. Didn’t use the amenities but walking around everything is awesomely close! Sea room with lovely view, shame some window panels have blown double glazed units, tv signal pixelated, and take your own shampoo and body wash. That said for the money it was fabulous and will definitely stay again! So thank you Kind regards Simon

Clean room amazing staff and breakfast bang bang

Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel.

The room wash clean. The staff were friendly. The room was falling apart. Couldn't close bathroom door. Toilet seat kept slipping off the toilet. Bunkbed needed tightening up as very wobbly. So we moved top mattress to the floor. Swimming pool was lovely. Had shower room afterwards with no hot water at all. Great location. Rooms are probably prone to being trashed. If you are looking for somewhere to just put your head at night, then it is great. Don't expect anything else.

Absolutely would not recommend. Awful exterior, Awful interior, Rooms disgusting, windows filthy and food awful.. stay away

Nothing Grand about this hotel,arrived after a long journey from France,no parking available on-site had to park on site road which ment we had get up early next day to move the car by 9.We were also told we'd have to pay £5 if we wanted to park at the hotel.I was'nt aware there was a charge.We booked a double room but was given room 510 which was a family room.The window handle was broken so it did'nt shut,the window vent would'nt stay closed and it was blowing a gale outside so the room was cold.We did have a heater in the room but we had to keep resetting it because it kept switching off.The quilt's on the bed's were very thin we ended up using all the quilt's in the room to sleep.There was hot water in the bathroom sink but bath and shower no hot water just luke warm.There was an old sink plug which someone had stuck onto the sink and another one just loose by the tap's.Very dissatified customer.

OK hotel.

Good location, cheap and cheerful, very dated decor

Rooms need updating they needed tobe upgrading insome areas staff where brilliant

Clean room, entertainment a bit hit and miss

The room was very odd shaped and not cleaned properly. Toilet was dirty.

This was the worse business trip experience I have had. The smell and cleanliness of the room was poor. The quality of the food was terrible and the price of the drinks was extremely high. An example, I was charge over £4 for a soft drink. The service from certain staff was poor, he offered some guest one option and when I asked for the same he claimed it was not available to order even though that guest told me what she was ordering.

Not what I expected, rooms did not look like the picture and there was smell of dampness.

Only a short overnight but did the job. Private parking handy and great location.

Clean room but carpets needs to be changed as is smels

You pay for basic you get basic, that’s not a bad thing though. The hotel is clean and warm the staff are friendly and helpful, parking is easy and on site. Great view and easy to get too. I would stay here again.

Vaker gebleven, de kamers zijn gehorig maar als het ‘s nachts uit de hand loopt met zeer luidruchtige personen verwacht ik wel dat er iets aan gedaan wordt