The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond. Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby rather than being displayed. Overall, the property gives the impression of a hotel that has been neglected for quite some time. Significant improvements in maintenance, upkeep, and attention to basic guest services are urgently needed.

Nice hotel in Fes

Rien ne va Vetuste pas propre bruyant

super good

Top hotel

Rummen behöver renoveras, flera fel med nyckel

Courteous staff

Excellent in all regards.

The hotel was okay, but the room was outdated. The shower was a disaster with broken shower head that leaked everywhere and did not hold on the wall.

Good hotelcwith good staff, the hotel manager is so kind and nice!

Magnifique hôtel avec accueil au top. Ils m’ont accueilli tard et ont été aux petits soins. L’accompagnement a été fait jusque la chambre afin de me laisser de l’eau et valider ma satisfaction. Je conseille aux familles de s’y rendre.

Habitación amplia y cómoda Lejos de la parte turística de la ciudad Cerca de la estación de trenes

The staff were amazing and the room was very big

Overall good experience

Pessima pulizia, diversi malfunzionamenti (phon, scarico e altro), macchie sul lenzuolo. Equivalente ad un 2/3 stelle italiano

The worst hotel of the century.. all you see on the site pictures is not what you get. The building is Very old,the Capet is very dirty that I couldn’t even use my socks to walk on it. How is this a 5 star I do not know. No satellites Chanel in the room. The only good thing is that I didn’t spend more than one night.

Hotel is not a real 5 stars. It's falling into pieces in some rooms. But still, it's comfortable. The quality of the service is below what one could expect. Nevertheless, the location is good and the price acceptable.

A entrada é bonita, com um grande e vistoso lobby. Dá para notar que o hotel já teve seus tempos de glamour. Os quartos também são espaçosos, com uma cama imensa e confortável, móveis clássicos antigos, mas descuidados. O banheiro é muito bom, com box. Wifi não funcionava no quarto, e pegava mal no lobby. A piscina era pequena e havia poucas espreguiçadeiras. Há restaurantes e cafés bem próximos. Fica a 20 minutos de caminhada do coração de Villa Nouvelle e do shopping. Para chegar à Medina, melhor pegar um táxi. Vale o custo x benefício, mas para uma experiência autêntica marroquina, melhor optar por um Riad na Medina.

Mieux qu’avant,

Air conditioning could have been cooler