Loved everything about this hotel, the staff, the bed is so comfortable - everything!

Room was great - good location, fun boutique hotel.

The

Great location, great stay!

Equipe muito gentil e solícita, mas o quarto era bastante pequeno. Colchão desconfortável.

Hotel was great. Room was clean.

Excellent stay — the room was spotless, the staff was welcoming and attentive, and the location couldn’t be better. Highly satisfied and would definitely return.

Excellent location. Carlos at reception was especially helpful. We will be back.

wonderful staff, gourmet restaurants, pretty interior. A must when visiting mexico city.

Toalhas não foram trocadas durante a estadia - tive que tomar banho com a toalha molhada. Recepção terrível, funcionários ficam conversando entre si o dia todo ao invés de recepcionar o hóspede. Nos indicaram o quarto errado - e inclusive nos deram a chave do quarto errado e entramos no quarto de outras pessoas por conta disso. Segurança ruim.

Hotel and Staff are amazing!

No funcionaba el teléfono de la habitación, cada vez que necesitaba algo tenía que bajar, no había señal de teléfono (Telcel) dentro de la habitación y tampoco había wifi! El personal que trabajaba y atendía directamente tenía buena intención pero al final nunca se solucionó, planeábamos quedarnos una noche más y mejor cambiamos de hotel. El baño del restaurante huele a comida eso se siente raro

The hotel itself is good, the rooms have a very bad pluming smell. They know about it as they have odor devices around. When I checked in my room smell like it had just been sprayed with ambientalizer and the balcony doors were open. Despite this when I complaint they claim they were not aware about it. After, I heard another guest complained I request a room change as the smell was really bad, they told me they were sold out but would give me a dinner on the house. Even though I appreciate the gesture that does not compensate having to sleep and wake up with a room smelling so bad for the price per night we paid. No room change or night compensation, not aceptable for the severity of the smell.

Lovely friendly service and excellent breakfast

Excelente estancia, un hotel muy bonito , con habitación muy cómoda y los de Resevacion muy amables.

El edificio tiene un grado de restauración sobresaliente, me encantó. La decoración es exquisita y muy agradable, tienen detalles que hacen del hospedaje toda una experiencia. Mi único "pero" es algo súper simple y lo pudiera ignorar si no fuera porque resultó muy incómodo colgar la ropa. Los ganchos están hermosos, muy modernos de madera y piel... pero no son funcionales. A casi 2.0 m de altura, no se pueden quitar y colgar un simple pantalón resulto ser la experiencia más complicada que había tenido. Preferimos dejar la ropa en la maleta. Casona, por favor resuelvan este pequeño detalle y les juro que todo será 100% perfecto! Gracias por la excelente atención de todo el personal.

We absolutely loved our stay the staff on arrival was so amazing with drinks for us. We were early and they accommodated us to get us in our room early. The room was so nice and well organized. Our balcony view was amazing and relaxing.

This hotel was a very beautiful place. I was impressed by the high quality of the staff and customer support. I highly recommend the hotel. The complimentary dinner was really amazing as well.

Bien

Our stay at Casona was fantastic. The interior design is beautiful and so stylish from the artwork to the rooms, everything was chosen with care. I love design and enjoyed all of the little details. Make sure to visit the gorgeous coffee/matcha shop. The neighborhood and location are great and very walkable. What puts this place over the top though, is the staff. Communication was flawless and each person we interacted with was so warm and helpful. A huge shoutout to Ricardo and Chico for going above and beyond to help us wrap some art we purchased to make sure it traveled well. Brenda and Liv were also so sweet and helpful! CDMX has no shortage of beautiful hotels, but I would definitely stay here again.