The room we originally booked had a bad smell when we checked in and staff were kind enough to quickly find us a new room and give us a complimentary upgrade. After that, our stay was great. Our new room was clean and spacious, with a lovely view of the river. The location is convenient and walkable to the rest of the city. We would definitely stay here again!

Hotel was excellent in most areas. Central city location and very quiet. Staff was very helpful and professional. Good European breakfast with many options. Had a river view room which very nice/river view enhanced the room. Bed very comfortable. Two recommendations are to add conditioner to bathroom amenities and put safety skid strips in tub/shower to help prevent slipping. Definitely recommend this property and will stay here next visit.

👍 ganz gut

Comfortable bed good shower great breakfast Really good value evening meal

Melhorar internet Per il resto quasi tutto perfetto

A good hotel very well located for Guggenheim Gallery which is within sight just over the bridge.

Great location, easy access to everything. Staff were lovely, especially Rakel on reception, she was so helpful, friendly and pleasant. Clean rooms, bit minimalist and a bit tired in places, but very comfortable and very clean. Good breakfast, nice bar for a nightcap.

Great location at the center of everything. An incredible staff and a nice design made for a great stay.

Nydelig hotell. Flott opphold. Vi var en stor gruppe. Var lite på hotellwt.

Trevligt, bra hotell. Bra hjälpsam personal, rent. Bra läge.

Virkelig godt belliggende hotel lige overfor verden måske smukkeste bygning - rent og pænt med sødt personale og nemt at komme til alle steder i Bilbao

Didn’t have conditioner. Very good room with simple stuff. Very small. Good bed and AC. Great location. Nobody make a comment about the platinum status or offered an upgraded or anything.

Fantastic room in a great location. Perfect for exploring all Bilbao had to offer. If we ever find ourselves back in Bilbao, we'd for sure stay here again. And the staff could not have been nicer, especially Patricia. She gave us great recommendations for restaurants to eat at, but also took the time to suggest stops on our drive to A Coruna. And she was super helpful in making sure the luggage that got lost during our flight made it to our room when the airlines delivered it. Thank you again for a wonderful stay!

Great location and nice staff. Room is clean and spacious.

Sauberes Zimmer, freundliches Personal. Wir haben nicht gefrühstückt, das war uns zu teuer. Angenehm jeden Tag Wasser, Tee und Kaffee auf dem Zimmer zu haben.

Parking is insanely tight. I wouldn’t recommend having a car here. We had to as this was last night of long trip. It wish I didn’t have the car. Great location. Basic hotel. Feels more like business hotel not for fun. Very sterile. Didn’t love it but we had stayed in amazing places previous to this. The top sheet was not under the duvet? Weird. Doors slam, so loud if people on your floor. I wouldn’t stay here again.

Excelente todo, servicio, desayuno, ubicación, nos fascinó todo gracias

Well located hotel for the Guggenheim and all the good restaurants and bars just across the river. Convenient though slightly pricey car park underneath. Decent sized standard room, but completely soulless, not even a picture on the wall and the mattress is hard as stone! Good shower and bathroom. A fair selection at the buffet breakfast, be prepared to be told very firmly where to sit!

Zimmer ist renovierungsbedürftig, Frühstück war ausreichend. Parkgarage direkt unter den Hotel. Lage sehr günstig zwischen Art District und Altstadt

Trevlig personal Frukosten mycket bra