Room was unclean .TV didn’t work refurbishments going on Hotel should have closed whilst this is in progress as nothing doing in the hotel

I booked this Hotel, Primary for the Spa and Gym, On arrival was told that its all closed due to the refurb, apparently Nobody was Told , even the staff.

no shower gel or shampoo provided in room

The room was dated and had scuff marks on the doors and furniture and the carpet had seen better days BUT it was clean, tidy and had everything we needed. It is going through refurbishment at the moment and to be honest I expected a bit of a mess and noise but it was quiet. My partner used the leisure area and was happy with it.

The hotel from. The outside is beautiful, the trouble is when you step foot inside it

Everything was lovely and clean x staff was very helpful if needed anything

Staff lovely. Room outdated but clean. Nice leisure facilities

All staff lovely and helped me as ive a broken foot. Couldnt do enough. Spa was lovely. Can not complain about anything

Old dated long way to rooms breakfast awful. Avoid

Staff were great. The room was a deluxe with king bed which was so comfy! The furniture was slightly worn but the bathroom was spotless. I really wasn’t happy with the breakfast. £24 for two people, a cheap half cooked breakfast and limited continental, wasn’t worth the price.

Trevlig interiör. Trevlig personal. Svårt att reglera värmen på rummet

Het ontbijt was perfect het personeel vriendelijk de inrichting een beetje gedateerd en de kamers wat luidruchtig. Ik kom nog een keer terug

Lovely historic building. Convenient overnight stay in Burnley to visit family.

Pleasant stay . Hotel dated but staff and breakfast was very good . Used health club and pool , sauna, steam room and jacuzzi all very good .

Room - ok Staff - ok

Excellent all round.

Staff very friendly

amazing traditional hotel, breakfast was difficult to fault as was so much choice.

Comfy bed clean room great spa facilities. Please update your website to let customers know that the swimming pool sauna steam room and jacuzzi costs £5 per day

Very old and tired, dangerously frayed and poorly fitted carpets throughout the building, wallpaper peeling off the walls, mould in the bathroom and the air vent was completely blocked with fluff. the cooked Breakfast was acceptable, but I would not say that some bread, a yoghurt, and a poor variety of cereals could be called a continental breakfast. Room was poorly decorated and the bed uncomfortable. This used to be a lovely hotel, but has been run down over the years with little or no investment. Shame, but it could be wonderful if someone was prepared to invest or upkeep it properly.