Terrible staff my dog cut paw on broken glass they done nothing about it. Abused me verbally and was treat appalling I would like a refund and my dog vet bills paid

Stayed for 2 nights - work related. The room was a good size and comfortable. The bar menu was limited but the food was fine and reasonably priced. Good setting right by A1, Will stay again

Always stay here when I work in Newcastle.

Gr8 hotel always stay here when visiting family.

Good value for money We'll appointed rooms of a good size Easy parking and good facilities

Lovely staff. Old dated building, very clean

Room was quite large. Had everything we needed including hairdryer an iron and ironing board. Buffet breakfast was tasty and plenty of choice.

Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment.

All ok. Will continue to stay here even though you now have to pay extra for the gym.

Lovely friendly staff. Suite was lovely

Ideal location plenty of amenities good good better than a premier inn

Good location, very good restaurant food, room is a little tired and had lots of TLC required and modernising. It’s a big property so would cost. Gym is a £7 charge if not booked with room

Loved it

All was good but extremely disappointed with the fact that spa facilities were an additional charge when it was not indicated on the booking. I could have easily gone elsewhere which did. When i mentioned it to the reception staff. They just said they we should have booked it directly with the hotel. So it was misleading on the hotels.com app and they staff were not obliging. It has left a bad taste to the weekend. Won't be gong back as a result.

Rooms are ok

Nice room but the bed and pillows were far to hard for me

Breakfast is 10/10 - hotel is clean and easily accessible with free parking

Lovely room it had all I needed for my stay .

Stayed for 1 night room only. Kettle didn’t work but too late to do anything about it. Reported it to reception on the way out and got a small apology. No offer of a cuppa.

The room was clean. The door was a bit broken and one or two fittings needed to be replaced (very minor issues). The staff couldn't have been more helpful, the breakfast was excellent. My only observation on that was that not all the hot items were on the buffet at the same time. Not the biggest problem but I like to get my food and sit down without having to keep getting up to see if the fried eggs and black pudding had appeared. Having said that, this will definitely be our first choice of hotel when we come back to Newcastle. One other suggestion- it would be helpful to have a footpath from the entrance gate to the hotel door.