The a/c didn’t work and it was 78 degrees in the room and therefore couldn’t sleep. We were told they either only have a/c or heat, not both at the same time

This place is disgusting! I couldn’t believe how dirty the rooms are. It’s an absolute nightmare. Go anywhere else but here if you want to have a decent room that has working AC and is clean!!

We were so disappointed about our entire stay. Take this as feedback for change. You definitely lost a customer and all that travel with us. Valet took quite some time to take our vehicle. Waited to check in while 2 staff members hung out, chatted with each other and did not greet me. "Oh, sorry we didn't see you" as I was the only person standing there. A 3rd employee finishes up her check in and immediately greets me. Charged $10 for a 30 minute early check in after being ignored. Great customer service, enjoy your additional $10 because that in the end will cost you hundreds by losing customers. Room was so incredibly hot, invest in air conditioning and resist the urge to be cheap. Very minimal room, not worth the $200 a night. Went to the steak house and had dinner with a very friendly mouse. He was way to comfortable around people to be an isolated incident. Manager made some comps on the food bill which was the least he could do being as we weren't interested in finishing our meal after the vidoes we took. Slept terrible since the room was so hot and the pillows were just air. Stopped at the Starbucks downstairs and waited in line for a good 20 minutes while they made a few drinks but didn't take a single order from the line of 8 people so walked away from that disaster. Your hotel needs to try harder to do better.

Room was very dirty. Stained bedding, left over trash from the previous people who were there, and the bathroom counter was very dirty.

Room was clean and stocked. Good climate control. I thought the food at Brew Brothers was excellent.

The vents in the room 2 inches of dust hanging out of the so we shut the furnace off so we wouldn’t have to breath it in. The bed was hard as a rock along with the pillows.

Horrible service ..Stayed 5 nights took two requests to get room serviced on 3rd night since trash was overflowing and no toilet paper. When they finally did service the room they never left any toilet paper! Had to make a trip down to raise hell at front desk. This property DOES NOT have air conditioning..they'll bring you a fan! Good hyou

Great experience

We paid for a room at the Horseshoe but got put in the Lady Luck side. So we want to know if we overpaid for our room. Our hotel room was 85 degrees and the air didn’t work. We called to let the front desk know and they wanted to sent maintenance but we have a dog so we waited to see if it got better. It did not and no one answered when we tried called again. It was super disappointing stay and we love bringing our dog but we probably won’t again so we don’t have to stay here

Yes

Staff was friendly, the bathroom was dirty though.

Great room great service

Staff support lacking. Paid for late check out was woken up by housekeeping three times even with (do not disturb) sign on door. No microwave in Jr Suite, check lady was also rude and not friendly. Not staying there even if offered a free room or refund.

Room was too warm and AC was broken

This text box isn’t big enough to give all the information on what was terrible.

Easy check in and out. Clean and quiet rooms

The room was clean, well-kept but the Heater was so high - it was stuffy. We could not sleep all night. Though we opened the windows turned off the heater altogether - our room had 0 ventilation.

Great rooms good space clean

Yes to all my bed was a little too hard like sleeping on a board

A