The hotel and rooms themselves were very clean, but the service from the restaurant and front desk was highly disappointing. In particular, I experienced a persistent pattern of rudeness from the female phone receptionist across three separate interactions.
Before I even arrived, I called twice to arrange prepayment and ask minor questions, only to be met with an incredibly unprofessional and rude attitude. After my departure, I had to call a third time to ask why a €149 authorization hold was still missing from my account. Once again, she was dismissive and unhelpful regarding my funds.
While the property is physically well maintained, the lack of basic hospitality and professional training makes it a frustrating place to deal with.