Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.

Our room was cleaned every day . Bottled water replenished every day. Staff serving meals were all very helpful. I think the evening menu could have been a bit more varied. The breakfast was excellent .

Great hotel, very helpful staff, great locations. Will return.

Staff were all very welcoming, our rooms were spotless. Beds were very comfortable. Spa pool, steam rooms and saunas were relaxing, well maintained and clean. We ate dinner in the bar, great service and food and cocktails were very good. We celebrated a family members birthday in style, watching the sun set over the estuary and looking at Conwy Castle. Breakfast was very good too, with lots of choice and cooked breakfasts with local products aswell as pastries, cereals, fruit etc. The shampoo, conditioner and body wash products were high quality too which is rare these days. The hotels customer service was excellent overall. Have stayed here twice now and will definitely be back.

Large room.Spacious bathroom.Large TV.Breakfast good.Large free car park.Great view across the estuary including Conway castle.Ideally situated to explore North Wales.What more could you ask for!

Not very much space in the bar area.

Overall experience was just excellent - staff, facilities, food could not fault our entire weekend.

Nice hotel. Expensive restaurant and not a lot in the area. But has lovely clean rooms, a great spa and pool, and pleasant helpful staff 4.5/5

This is such a wonderful hotel, in a picturesque location, from the warm welcome by staff to the spotless, modern room, to the luxury spa amenities and the fabulous breakfast. This is my third time here and there will certainly be a 4th, 5th and 6th etc!

Wonderful team. Only food menu could have more options

Although nearly 20 years old this hotel is still excellent and the staff couldn't be more helpful. Our room was excellent with only a couple of issues-toilet paper needs to be better, toilet seat needs to be self closing but overall very good. Bottom of interior door very scruffy. Breakfast was good but no fresh fruit available, I need a banana and an apple every day. The reception and public areas are very tasteful and of course the patio and views were magnificent! I would definitely visit again.

All amazing!

The team were lovely and the food was excellent.

I can’t fault it really! It was all great, the only slight thing was my mattress was a little sunken in but this automatically got flipped without me mentioning it and then all was good again. I would appreciate a fan in the rooms if air con is not installed this could be an issue in the summer at the hottest days. Luckily we took a small pocket sized fan with us. Everything else was great, room and shower great, food great, staff friendly.

Amazing stay! Staff were fabulous all round. Nothing was to much trouble. Loved the facilities and great restaurant and bar. Excellent people in the restaurant with a shoutout to Chris and Antonio. Lovely people that went the extra mile.

Stunning hotel, with friendly helpful staff and a superb tasty breakfast. Can not fault it.

Lovely 2 day break

Great hotel, huge bedrooms, lots of social space. Plenty of areas in spa so never felt crowded, breakfast small in comparison to others i’ve had but it was fine.

Lovely room (206) on the ground floor with sliding patio door to access the peaceful courtyard (water, fountains, small trees) and chairs to sit on your own small ‘patio’. Spacious room, great en suite. Food excellent (Catch of the Day fish and chips - hake in our case - better than Rick Stein’s Takeaway version in Padstow) Hotel in a lovely setting. Great sunsets. Spa, pool and changing room (Ladies’ - didn’t see Men’s side) spotlessly clean. Friendly, cheerful staff happy to help and can’t do enough for you.

Our room was kept clean and tidy, particularly the bathroom. The staff throughout the hotel were polite and friendly. They were extremely helpful in a number of ways.