Staff was very polite and helpful

Great parking Wasn't aware the room we booked was in a seperate building at the top on the retirement residence. (It is beautiful and we did enjoy it.)

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There was no ice machine on the floor and to go in the pool we had to go from outside the building

Improve customer service

The room I had originally booked was not ready even though it was after 4pm. I booked a one bedroom, 700+sq ft unit, it was not ready so I was offered an accessible room cause it was ready. I was told the only diff was it did not have a tub it had a walk in shower, I said I didn’t mind since I was not going to use the tub. Wow… what I got looked like a hospital room. It was NOT a one bedroom, it was an reg room and to top it off, it was in located in the retirement residence wing (I’m not close to retirement). It was the most unwelcoming looking room to say the least. It was bare… one big bed in the middle of a bare room. Aside from being outdated, there was no art work, no lamps, and barely any furniture, it looked like someone was moving out. The bed was atrocious. We had a night away from our kids but the bed was not made for “an evening without kids” if you know what I mean. Every move made squeak and felt like we’d wake up the seniors. In addition, you could hear every footstep from the people above us. Unfortunately, they won’t be seeing my money again. The room seemed clean so that’s the only positive, but the room that was offered was no where close to what I booked. Very disappointing night.

Its a retirement home. Basic rooms not much better than a cheap motel. Price is right at least. But room and accommodation is lacking..

The room was very comfy, but unfortunately you could smell other people 🚬. It's not the resorts fault. I only stayed 1 night but would stay again

Very nice and awesome experience thank you 🙏

Our stay was ‘fine’ Check-in was easy, but our room wasn’t ready till exactly 4 o’clock even though we arrived a little early. They texted us when they were ready. The front desk staff were friendly. Our room looked like it was renovated but several years ago, the bathroom was clean & nice. We found six spiders in the room over the two days we stayed there, luckily, I have a brave son who got rid of them for us. Plenty of parking. The pool was nice and I was glad to see they had a lifeguard. There could’ve been more seating. We were also able to reserve a time to use the outdoor pool at the golf course.

Nice place.

Room was nice , liked having a balcony and small fully equipped kitchen . Loved how well the grounds was looked after . Walked around the property using the trails . We went to living shore spa . Would like to have received a discount at the spa since we were staying at an affiliated property. We enjoyed visiting Heavenly Cafe just down the street .

Staff at the hotel were welcoming and pleasant to deal with. The room and the hotel itself were decently clean. Some areas where dusting is clearly never done, but nothing abhorrent. My issue with the hotel was how misleadingly they advertise their amenities. "Golf Resort" but it is just a hotel that is a 10-minute walk away from the golf course with barely any perks. The golf course is public access so you could stay at any hotel and all you would miss out on is one bucket of 20 balls for the driving range and $10 off green fees, which usually does not help anyone because they have probably already booked and paid for their tee time before they arrive. They advertise a "seasonal outdoor pool on site." The pool is a 10-minute walk away, at the golf course, and you have to schedule time to use it, in 1-hour blocks. Not sure if there is a limit on how many blocks can be booked. Advertising a garden is a laugh. There was no garden. There was a scummy pond outside and maybe that is what they are calling a garden. When you look at the outside of the hotel, they have these buzzwords advertised like "dine!" There is no dining on site. There is a restaurant at the golf course or you can walk over to the restaurant at their sister hotel, Living Water Resort & Spa. Both are 10 minutes away. The hotel was fine as a hotel. The problem is that they advertise themselves as a resort so that its perceived value is higher and you are willing to pay more. It was not worth the price paid.

Best

Great room, comfortable beds, pool and Spa are amazing. Staff is nice. Not enought Luggage carts, we were'nt able to get one neither for our arrival than departure. There are 4 EV charging station (Level 2). Breakfast was not included in our stay but for the price that was not a problem. There are a lot of restaurant around where we were able to pickup food.

A lot of parking . Everything in the room was above my expectation . Great washroom with heated floors. It was very quiet for a hotel. I would stay here again .

Bed was comfortable, room was just ok. AC worked well. The indoor pool area was fun but the hot tub was dirty and there were never towels available in the guest towel area. We also didn’t like that it was an extra charge to have the beds made each day. 3/5

The rooms are clean, newly renovated and have a balcony, close to grocery stores and the Blue Mountains.

It was our first time there and was overall a great experience will definitely go again and location was accesible to alot of options for retaurants and activities.

This is a great and affordable place to stay. Rooms are clean, spacious, and the beds are comfy with plenty of pillows. It is a short and easy commute to Blue Mountain and close to a lot of restaurants. The pool is large and the accompanying hot tub is spacious and nice. The only thing to note is they require you to register and book a 1 hour time slot to use the indoor pool and say 10 people are the max. This is an annoying and very odd process. There is no mention of this when booking or on the website and we have stayed all over the world and never experienced this rule. However, the reality is that you can swim for hours and they are not capping the occupancy. Also the pool is very large so why on Earth they even have the 10 person "rule" is bizarre. So just go to the desk and "register" and get the pool pass and swim as long as you want and keep using the pass the entire stay. Would stay here again and recommend as it is affordable and conveniently located. Nice staff.