Xếp hạng và đánh giá tổng thể Hyatt Regency Hakone Resort and Spa

Outstanding. Our stay at the Hyatt was the best, staff went out of their way to help us with absolutely everything and make our stay special. The shuttle service was great and so helpful for us to fit in doing as much as possible. The room was perfect, we chose “Mountain View” and it was a great choice. The Uzumi spa was very clean and had everything we needed to relax and wind down. Kids were happy and enjoyed the games and books available in the drawing room. I highly recommend this hotel.

Very nice property

This hotel is just wonderful. A great view of the mountains and a nice break to relax in between Osaka and Tokyo. Would definitely recommend and would come back! The food was also delicious and the staff was very attentive to our family and kids!

This hotel is such luxury. We were a family of four and our room was so large it was amazing. The staff were wonderful and so helpful and we enjoyed our favourite meal of the trip in the sushi restaurant. Most definitely a highlight. Such a wonderful hotel we really enjoyed our stay and would highly recommend it.

部屋は清潔で広さも十分。 スタッフの対応も総じて良かったが、人によってレベルのばらつきを感じたのも事実。 バスの送迎はありがたかった。

l'hotel n'est pas adapté aux enfants

Really enjoy the onsen! Staff was very friendly!

Acceptable but closer to a businesss hotel than onsen hotel. The bath area doesn’t offer anything fancy, no view, no outdoor. Same for the room. We booked a tatami room to fit 2 adults and two kids. Size is fine but lack of amenities and view straight in the next building isn’t ideal. Overall, average stay.

We stayed one night as a family of four and overall had a decent experience. The highlights were definitely the food — the sushi dinner was exceptional, and breakfast the next morning was equally impressive. When you first enter the hotel, there’s a strong smell of sulfur and humidity — understandable due to the onsen, but still something to be aware of. We booked the Regency Suite, which was spacious but came with only three beds (a twin setup and one extra bed) for four people. It worked for us, but for the €1,200 price tag, we expected a bit more comfort. Also, the property feels like it could use some maintenance and updates in general. Beautiful setting and good service, but for the cost, the overall experience could have been more refined.

Very nice onsen - excellent sushi restaurant experience.

Spacious tatami suite and breakfast buffet was top notch. Complimentary shuttle service to Gora/Sounzan stations very convenient. Also able to reserve pick up by shuttle for extra fee from Odawara station on arrival.

部屋が広くて綺麗。快適でした！

施設自体はとてもいいです。強羅が17:00以降飲食店がかなり少なくなるので要注意

Beautiful and calm

Loved it. Want to go back to stay again but longer

朝、３月にしては寒かったので、朝食前にレストランの前のところで待っているときに暖炉を付けてほしかったと思います。コーヒーが無料で飲めたのは良かったです。 ビュッフェを取るときに並んでしまうので、改善できれば良いかなと思います。一方通行なので洋食エリアや和食エリアなどもう少し離すとか別のエリアにするとか。人数が限られて人の配置が難しいと思うが、食べ始めるまでは片付けスタッフなど手が空いているかもしれないので、スープやみそ汁、ごはんを盛り付けるところで混んでいる感じがしましたので、開始１５分くらいは盛り付け係を付けたらどうかと思いました。 温泉のバスタオルは吸湿性が良く、とても良かったです。持って帰りたいくらいでした。 下の駐車場から上に上がれる階段があると便利と思いました。 スタッフの皆さんは親切でとても良かったです。 お土産を買える場所をもう少し手軽に立ち寄れる場所にあるといいなと感じました。 色々書きましたが、良い滞在でした。ありがとうございます。

ありがとうございました

It’s a spa resort with a shuttle to/from the station and the doorway. Great staff & services. Gorgeous views and an amazing breakfast buffet and top notch restaurant for other meals. The onsen was public and worth going. You’re there to relax unwind and enjoy the views and surroundings. Well that ticked every box. Lovely!!

Breakfast price overrated because of limited veg choice.

Proprty id dated, and need full renovation.