Extremely disappointing experience, especially considering the price. We booked 3 nights but checked out after only one night and moved our group of six to another hotel. We stayed in the Ocean Sky Villas, where the A/C did not cool the rooms adequately, making them extremely hot and uncomfortable. The Wi-Fi also did not work, so even ordering room service was difficult—we had to walk to the restaurant to request assistance. The beach was completely covered with sargassum and essentially unusable for swimming. We understand the hotel cannot control nature, but there was also no functioning beach bar/service during our stay. Even if we wanted to stay on the beach beds and enjoy the sun, there was no one available to order drinks from. We were also surprised by how restrictive the hotel was for groups. All six of us were paying guests at Azulik, yet we could not gather at one of our villas and use its private pool because only the two guests registered to that villa were allowed. Finally, Azulik is advertised as adults-only, yet we saw children on the property and in the restaurants. We cannot confirm whether they were staying there, but this was not what we expected from an adults-only resort. Between the A/C, Wi-Fi, beach conditions, lack of beach service, and restrictive policies and awful staff treatment, the experience did not come close to justifying the price. We left after one night and cannot recommend Azulik.

We understand that this is slow season for the Hotel, however, no staff at the beach side for drinks, the bar at the beach was closed. Even though the beach is actually closed do to red tie. Everything was really expensive and the service was not sufficient for the amount of people at the hotel. The A/C on our unit did not work properly, our unit was ocean front villa. Would definitely not recommend it. We had to leave after the first night and rent a different hotel nearby which we had a great experience.

Property abandoned over price terrible service

The WiFi connection in the rooms can be a whole lot better

The shower smells very bad and the customer is not friendly

Details in Architecture, care to Nature, rooms location and privacy, foods in the hotel, attendance of staff from cleaning to waiters to concierge is all amazing. It is unique spot, may be hard to survive for 5 star only guests but its fantastic for nature lovers!!!

MI was really excited to stay here, but it ended up being a huge disappointment. The room wasn’t clean, the balcony and jacuzzi were dirty, and the service was below expectations. I was bitten by bugs throughout my stay and had to leave my vacation early because of it. The property is beautiful, but the poor cleanliness and lack of attention to guests ruined the experience. I would not recommend staying here

El hotel es hermoso y acojedor, tiene todo lo que necesitamos para relajarnos y pasar unos dias increibles , todos los empleados fueron muy atentos y educados y Efectivamente el mapache forma parte del hotel como en los otros comentarios, pero no afecto en nada, para nosotros fue parte de la naturaleza . Sin duda alguna volveria a regresar en otra temporada.

N/A

lam extremely disappointed with my experience. While workers had access to my room, $400 in cash went missing. There is no other reasonable explanation for what happened. This has completely destroyed my trust and made me feel that my privacy and personal belongings were not respected. I understand that mistakes can happen, but theft is unacceptable under any circumstances. I expected profesionalism and honesty, and unfortunately, I experienced the opposite. I cannot recommend this business based on my experience, and I strongly encourage management to investigate this matter and improve their hiring and supervision practices to prevent this from happening to other customers.

What you see on pictures is what to expect Although we were there in slow season Felt like it was the pandemic again It was nice but only for one night

An unforgettable memory with nature. The room view to the ocean was beautiful. I can truly say it should be on everyones bucket list.

AZULIK is undeniably a stunning property with breathtaking surroundings, unique architecture, and an outstanding spa. Unfortunately, the exceptional setting is overshadowed by some of the worst customer service we have experienced. During a severe storm on July 10, 2026, rain poured through our palm-thatched roof, flooding our room. Because we were never warned this could happen, our electronics were left exposed, damaging our GoPro SD card and permanently destroying irreplaceable vacation memories. We reported the incident immediately, yet over the following days we were repeatedly redirected, told managers were unavailable, ignored at the Front Desk, and received no meaningful response despite contacting management directly. No one accepted responsibility or followed up. We understand that unexpected incidents occur. What is unacceptable is the complete lack of communication, accountability, and concern shown by hotel management. At over $600 USD per night, guests deserve far better. We have requested reimbursement for the damaged equipment and compensation for the way this matter was handled, but our concerns remain unresolved. While AZULIK is visually spectacular, beautiful architecture cannot compensate for poor hospitality. Based on our experience, we cannot recommend this hotel. There are many luxury resorts in the Riviera Maya that value their guests and provide the level of service expected at this price point. Future travelers would be well advised to spend the

Property had his glamorous days. The poor condition outside, very dirty, water for bathing was the worst. Water smells really bad, also there was couple morning that was very hard to breathe the outside smells. Staff was great, couldn't be happier with them. Overall it need to be addressed alot to be considered a great place to visit.

Beautiful and very unique hotel. It was a great experience but it needs maintenance and lacks amenities.

Amazing place, love it :)

Todo bien

Overall, it was a wonderful experience for us. Of course, there were a few challenges along the way, but we came here fully aware of what to expect, so nothing really caught us by surprise. What impressed me most was the effort the resort has made for its guests, it almost feels as if they built the hotel right on top of the ocean. Because of that, I find it a bit unfair to focus too much on minor inconveniences. The staff were consistently friendly, welcoming, and eager to help whenever needed. My room was always kept clean and well maintained. The air conditioning could have been a little stronger, but honestly, once you open the door and let the ocean breeze drift into the room, you find yourself falling asleep to the sound and scent of the sea. At that point, the air conditioning becomes the last thing on your mind. We left with beautiful memories and a genuine appreciation for the experience. Thank you to everyone who helped make our stay enjoyable.

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