This hotel was wonderful, but the staff are the best staff out of any hotel. Some of the nicest people ever—especially Ricardo. He was the best, and went truly above and beyond. Once in a lifetime service and accommodations. Also great location. Take advantage of the boat service + deck service, and if there is any question the staff will help. The only issue was the room cleanliness. There were random bits of food on the floor, and the cleaning staff left their gloves on the floor (I have a photo). Would recommend again.

The air conditioning is centrally controlled by the front desk. You must ask them to turn it on and adjust the temp.

We absolutely loved the hotel- the sense of history in every corner and the energy were incredible. Everyone was so kind and welcoming. We look forward to staying there again as often as we can.

Beautiful hotel, so much history! Loved every corner of it. Everyone was so nice and kind, looking forward to our next stay over there.

Hotel é um Palácio do século XVII à beira do Gran Canal, vista maravilhosa.

The Palazzo itself is stunning, the rooms are lovely and the staff felt like family. An excellent experience

The rooms are outdated. They desperately need to be renovated.

Room was very clean and our terrace was wonderful. The staff was very friendly and accommodating.

The hotel is spectacular with its history and decoration you feel very special from arriving on the entrance from the dock on the Grand canal. But the real treasure is the staff of the Ca Segredo who all did everything they could to make our stay a truly wonderful experience. Thank you all we can't wait to come back 😎

Tout était parfait . Seule chose gênante il faisait très chaud dans la chambre bien que nous ayons couper le thermostat

El hotel me pareció viajó nuestra habitación tenía ventanas en el techo y entraba la luz por la mañana, sin nada de visibilidad. Además el aire acondicionado lo mantien apagado. No me pareció para más un hotel 5 estrellas, pedimos cambio de habitación porque nuestro cuarto no tenía nada de ventanas con vista y todo era costo adicional.

The hotel is really beautifully decorated, keeping up with Venizian style, spacious and clean. The reason for lower rating are the following: 1/no complementary water in the room (small water bottles available in mini bar for €8!). Water is such a basic necessity I would have expected from a 5* hotlel, 2/ no kettle not coffee machine in rooms, 3/ Cleaning staff was entering our room every evening without knocking and didn't speak English.

Excellent

Den mest trevliga och hjälpsamma personal jag någonsin mött på något hotell.

Fue una excelente vista a Venecia, la vista de la habitación era extraordinaria, se veía el Gran Canal y las Góndolas junto al Hotel, la atención de Francisco en la recepción fue muy muy amable, nos dio recomendaciones para visitar lugares y donde comer, excelente la comida, una gran estancias, muchas gracias.

Beautiful clean room, very helpful staff. Strongly recommended.

The wi fi was terrible No wifi in the rooms, The restaurante close 2 30 pm . The service is not aquaried for a 5 star Luxury Hotel

Amazing stay. Staff are exceptional. Room was clean and perfectly presented

Beautiful hotel. Staff was very friendly, helpful and courteous.

お部屋が広く、使いやすい形でした。 前日、ダニエリにお世話になりました、確かにステキでしたが、 こちらのホテルに連泊すればよかったと思いました。 また、空港までの最短ルートを教えてくださり、手配もしてくれました。