The rooms are outdated. They desperately need to be renovated.

Room was very clean and our terrace was wonderful. The staff was very friendly and accommodating.

The hotel is spectacular with its history and decoration you feel very special from arriving on the entrance from the dock on the Grand canal. But the real treasure is the staff of the Ca Segredo who all did everything they could to make our stay a truly wonderful experience. Thank you all we can't wait to come back 😎

Tout était parfait . Seule chose gênante il faisait très chaud dans la chambre bien que nous ayons couper le thermostat

El hotel me pareció viajó nuestra habitación tenía ventanas en el techo y entraba la luz por la mañana, sin nada de visibilidad. Además el aire acondicionado lo mantien apagado. No me pareció para más un hotel 5 estrellas, pedimos cambio de habitación porque nuestro cuarto no tenía nada de ventanas con vista y todo era costo adicional.

The hotel is really beautifully decorated, keeping up with Venizian style, spacious and clean. The reason for lower rating are the following: 1/no complementary water in the room (small water bottles available in mini bar for €8!). Water is such a basic necessity I would have expected from a 5* hotlel, 2/ no kettle not coffee machine in rooms, 3/ Cleaning staff was entering our room every evening without knocking and didn't speak English.

Excellent

Den mest trevliga och hjälpsamma personal jag någonsin mött på något hotell.

Fue una excelente vista a Venecia, la vista de la habitación era extraordinaria, se veía el Gran Canal y las Góndolas junto al Hotel, la atención de Francisco en la recepción fue muy muy amable, nos dio recomendaciones para visitar lugares y donde comer, excelente la comida, una gran estancias, muchas gracias.

Beautiful clean room, very helpful staff. Strongly recommended.

The wi fi was terrible No wifi in the rooms, The restaurante close 2 30 pm . The service is not aquaried for a 5 star Luxury Hotel

Amazing stay. Staff are exceptional. Room was clean and perfectly presented

Beautiful hotel. Staff was very friendly, helpful and courteous.

お部屋が広く、使いやすい形でした。 前日、ダニエリにお世話になりました、確かにステキでしたが、 こちらのホテルに連泊すればよかったと思いました。 また、空港までの最短ルートを教えてくださり、手配もしてくれました。

Personal was sehr zuvorkommend, leider keine Kaffeemaschine auf dem Zimmer, Zimmer schon etwas in die Jahre gekommen

Alles sehr gut!

The hotel is GORGEOUS! And the staff is wonderful. Only issue would be that wifi is spotty.

This was not a great experience; hard to believe this is a 5-star hotel…we left a different small hotel in Venice to stay at Ca’ Segrado and from the first moment it was a subpar experience. We arrived at 3:45 pm. The front desk agent told us our room would be ready in 5 minutes & they’d give us a glass of prosecco while we waited on the deck. No problem since we called, emailed, and confirmed day of that we needed two twin beds, of course we’d wait a few more minutes. 45 minutes later (WELL after check in) no one had spoken to us about our room. The front desk agent looked like he totally forgot when we had to wander back to the front desk to find out what was going on. He finally realized who we were and took us up to a room with the bellman. Of course: no twin beds. The carpet in this room was once cream (it appears), but now is disgustingly stained. The walls are marked up and filthy. The “updated” shower has black mold. The wallpaper is coming up from the walls. When the front desk finally agreed to send housekeeping up to help us with twin beds, the woman was huffy and rude, I told her to leave all the bedding and we would make our own beds. Of course moving the beds revealed dirty carpet that desperately needs vacuuming; we tried calling the front desk, no answer, messaging the hotel, no answer. We never got the WiFi to work in our room. We weren’t made away of the breakfast cost: €88 for 2 people per day! Sadly won’t return; just come for a drink to see the palace.

Good location, close to water bus. Provides free tour to visit glass makers which is a big plus. Bathroom is out of date. The drain stops are not working properly. Breakfast choices are limited.

Great staff and amazing historical hotel.