Clean room, comfortable bed,good breakfast, lovely restaurant/bar. we checked in 1.5 hour early hoping for river view but got carpark view instead

Breakfast could be better ,More portion ,bar for guest should be open until 11 pm

Could not get through by telephone to hotel staff nobody called me back !! had an accident on way to hotel from Birmingham so tried to cancel or even get refunded but no comunication from hotel when attepting to do.so ...dissappinted on a positive not no personal injuries ..regards colin wynn

All good

The hotel staff were welcoming. Hotel and pub were clean, breakfast was cooked to order and buffet well stocked.Parking was secure.. Ideal location... Would definitely recommend...

Beautiful view over the Thames from the room. Room was clean and well serviced daily. Staff was friendly and helpful. No complaints at all.

We had a good stay, our room was lovely appreciated the decor and beautiful view. We did have to wait a few times at reception when there was no one but asides from that we enjoyed our time there.

Excellent hotel and pub right on the Thames. Secure parking, friendly staff and excellent food

Hotel is attached the the pub/restaurant which is great, great comfy rooms, good shower, good breakfast etc all what you would expect at this price point. Just a couple of service niggles, as we where left waiting for check-in for some 15 mins and then drinking in the bar after dinner they stopped serving at 10:30 with no warning, no bell, just 'we have shut up the bar' so we cant serve you.

The breakfast was excellent, safe parking. Excellent location

Very lovely stay.

Great staff, excellent service, lovely rooms, easy car parking & good food!

Booked the hotel for my mother who was visiting a very sick relative in the hospital. Staff were very kind, compassionate, and thoughtful. Mum enjoyed spending time on the patio by the river and the dining was excellent. It really was the best part of her trip!

Stayed with my son (10) when we went to Thorpe Park. Rooms are beautiful! They are exceptionally clean with all you need. The staff couldn’t have been more welcoming and helpful and the food was lovely! Breakfast was delicious sat by the Thames in the sunshine! The atmosphere was lively in the pub in the evening as we stayed on bank holiday weekend. Will definitely be back again and would definitely recommend.

Lovely hotel

Stayed at the bridge hotel for 1 night, accommodation very clean, friendly staff, great food options. Would definitely be staying again.

We stayed for 1 night over the bank holiday weekend after visiting nearby Thorpe park , the rooms were very spacious and clean . The sofa bed was a little uncomfortable but my 12 year old was so tired it didn’t seem to bother him much - although I think one night was enough maybe a mattress topper could be provided. We arrived around 6.45 pm checked in quickly and was allocated a room overlooking the carpark on the second floor - rooms was quiet and aircon was needed lots of extras like nespresso machine , toiletries iron hair dryer . The shower was powerful and warm . We had lovely meal on the Sunday night although limited choice as lots of options were sold out , it was quiet and the staff were friendly lovely patio area where we could relax with a few drinks . We slept well and a hearty breakfast greeted us in the morning with lots of options. All in all a great stay at a reasonable price would stay again if in the area - would consider others in the chain also

Location wise it’s super close to Thorpe park which was perfect! When you walk in the area is beautiful, pub is a lovely setting. However, when we got to our room our duvet had a hole in it which was right in the middle of the sheet so obvious to a cleaner. This was really off putting considering the rest of the room was really nice. We were told when we went in that the kitchen is open until 9, we checked in late so got down to the pub by 8 and they had run out of three things on the menu, which was not ideal as after a long day all we wanted to do was sit and enjoy a nice meal. Which then ended up in us having to go out and find other options which we struggled with as there wasn’t many places around. When we went to go out we couldn’t get out of the barriers as no one at reception told us that you needed a coin to open it, so we had to park up and go back in to get a coin. This really ruined our experience as we were expecting good things as the hotel itself was lovely but a few things that ruined the stay.

We did like the hotel but wasn't pleased with the bedding stain on sheet and we did tell the manager but the sheet was not changed who like to sleep in a stained bed?.

Complaint of a stained sheet was supposed to have been done but wasn't we was not happy and didn't Like having to sleep in the bed we think we should get money off for the inconvenience.