This is a great hotel at the wrong side of the canal. Going from one side to the other is only a nuisance but it makes a difference. Having said that, we still like the hotel given the cost value relationship

Hotel staff was excellent and it was very clean and rooms were impressive.

A fantastic experience from start to finish. Nothing was too much of a problem for the staff. We will be returning soon.

Lovely

Small rooms but loved everything else!!!

It was ok but for a 5 star hotel it lacks some of the basics for me. Breakfast hot food was consistently cold, very slow WiFi, no TV connectivity or on demand services, no coffee making facilities in room, limited post 10pm room service, 50euro discretionary service charge added to my bill at end of stay (cheeky) and I can’t help but feel the decor just feels like a mismatch of styles and colours.

Beautiful hotel. Easy to walk everywhere. Welcoming and professional staff. Expansive breakfast buffet. Delicious food. Clean rooms. Beautiful views of canals and bridges. Amazing 10/10.

Beautiful hotel and very attentive staff! Friendly and helpful!

Breakfast staff is very friendly, cheerful and helpful. However, the reception staff quite the opposite! Absolutely no information at check in other than handing in the keys! There's a general arrogant attitude and smiles seem to be a rare commodity. They definitely didn't make us feel welcomed at this otherwise fabulous hotel. Rooms are a bit run down with worn out headboard and spotty sheets

The staff couldn't have been nicer or more helpful. The location was great.

I expected great service from a 5 star hotel. The front desk employees needs better training on hospitality. The hotel manager did his best to resolve any issues we had.

Juste , juste Pas de cafetière dans la chambre Pas de bouteille d’eau quotidienne Flacon de gel douche mural peu accessible Aucun geste d’accueil de fin d’année, chocolat ou autre

A pesar de ser un hotel de 5 estrellas y de lujo, no es el mejor, mi botella nunca me la entregaron ni la subieron, la pedi dos veces y nada… la tuve que pedir en mi salida de la estancia, muy simple el cuarto

Everything was wonderful....great staff..all with loads of personality....best stay i have ever had in multiple trips to Venice.

Wunderschöner modern renovierter Palast mit beeindruckenden Kunstobjekten- sehr aufmerksamer Service: wir haben uns sehr wohl gefühlt!

Cleanliness of the rooms, bathrooms stood out for me. I like that there’s a walk-in shower stall and a tub. The double sink too works for a family of 3.

There are not enough words to adequately describe how welcome we were made to feel by every single person. The place was not only immaculate but a testimony to the beautiful art of Venice. Would love to return

Great Hotel, good location for walking and water taxi. Breakfast was

Great service and very convenient location

An outstanding hotel in a great location for all the main attractions in Venice. Short walk (5 mins max) to the waterbus stop Salute. Great attractions also 5 to 10 mins away such as Peggy Guggenheim and the Academic gallery.