Xếp hạng và đánh giá tổng thể Holiday Inn Express & Suites ASHEVILLE DOWNTOWN by IHG, an IHG Hotel

Ok

The property impressed me as soon as I walked in and continued from check in to my room

Great stay

No complaints

The rooms was terrible, small like someone was there without a shower. The pillows were dirty, bathroom shower had no pressure. Told the staff member about my staying and she said ohh I’ll make a report.

Breakfast was not as good as at other locations. Parking was a problem as they had corded off most of the parking for tree maintenance.

Convenient location to downtown

The overall breakdown of this property is that it has the basic hotel accommodations, but where they really lack is the option of the pool ability. The pool is in a very unsafe condition and should be closed off until any/all repairs are made. Tiles braking as you walk on them, hand rails very loose, windows breaking away from its structure, mold growing on multiple areas due to insufficient exhaustion of the humidity within the pool area. It should be closed for anyone's safety.

The property was wonderful, but we were very put off when the lady came in from outside smelling like weed. She was polite, but it was very unprofessional and made me nauseous.

Nice and clean, lots of construction going on, outdoor swimming pool is a joke. So small, not even as large as a jacuzzi. Clean room, but towels were scratchy and not soft at all, Actually hurt my skin while toweling off. Location is problem, very hard to find and crammed behind other buildings. Parking was hard to drive, very curvey and had large tractor equipment at the front door. Would not go again.

Good amenities

Quick drive to downtown. Friendly staff & clean room.

Wonderful place!

I love how big the rooms are. There is tv in the rooms and in the living room. 1/2 toilet and 1 t/b. The beds are comfortable and the ac is really cold. The breakfast was good too except for the pancake machine that always runs out of batter. The hotel is near a grocery store and lots of restaurants around it too. The toiletries were Dove. The front desk wasn't there when i checked in had to wait for 5-7 minutes before she showed up. I like that they have a mini convenience store in the property.

Animal smell in room

The hotel was extremely and smelled fresh when you walked in. The staff was friendly and polite. Our room was very clean. I take my own wipes, Lysol and toilet covers. When my husband and started wiping things down there was no dust or debris on the wipes. The sheets was also ultra white and clean.

Room was nice and beds comfortable. WiFi was good 1st day or 2 and then horrible for the next 2 days. Was good again the last day. Not happy with that. Pool was horrible and this was The Reason I booked this hotel. So very disappointed. Absolutely nothing like the picture online! Keypad to room TWICE did not work and we had to go back down to main desk to rekey. This was frustrating. The second time was at 9:45pm after being out all day and the key wouldn’t work! I was told by another guest staying across the hall that another family had been let into my room that afternoon when I was not on property! I have no idea how this could occur and no one on staff could explain to me what happened. But the guest I spoke to knew the family and even his son agreed that the family somehow got into my room. They were all part of a baseball tournament. Breakfast is ok…not a lot of options but decent. One thing that was really nice is the scent in the hallways and lobby. Very nice.

The building and location were beautiful with views of the mountains. The service was excellent. Breakfast on the porch with cool mountain air was very nice. Outback Steakhouse located next door was convenient for evening meal.

The pool is not hteat at all, ot idsnt seem bery clean and the hot tub is out of order with caution tape. We left aftwr about 30 minutes

Older property, staff at check in unwelcoming. Room was fine, similar to other HIE, though TV was an older model with no smart features or casting like we’ve had in other newer HIE. Breakfast was below average. No cold water to fill out bottles. Hot tub was not working. This was our third HIE in 4 nights and by far the worst of the 3.