Brian
2,0
/10
Đánh giá cách đây 14 tuần
Expedia Group verified review
We booked a sea view room and upon arriving at 2pm, the staff said that the room wasn’t ready. When asked when it’ll be ready, they said anywhere between 2-6 pm. What the heck!? They did get our room ready at 2:30pm. Upon entering, we realize they gave us a room with no view without even mentioning anything about our room. We called the front desk to complain and they said they have no sea view room for us but promised to give us our sea view room tomorrow. The following day, we inquired about our sea view room and they said they don’t have it and try to promise our room the following day. We refused because we only stayed there for two days. So, they gave us a complimentary set dinner, claiming it’s worth €40 each meal. Personally, I would rather eat outside for a meal that’s twice as good and half the price and be much happier. Overall, this hotel experience had been the worst for our 16 days trip in Turkey. I would not recommend this hotel to anyone as their customer service and lack of accountability is unacceptable.
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