Xếp hạng và đánh giá tổng thể Hotel Universel

boston pizza great staff great but room 207 the beds were the worst things ever i rent alot of hotel rooms first time in my life ive seen beds this hard i could of slept better on the pavement outside the sheets were just layin on the bed the door for outside was screwed shut the batteries were missing in the remote for tv me an my 2 kids were not enjoying this stay at the hotel sadly

Très correct

Cet hôtel a grandement besoin de rénovation. Ce n'était pas très propre. La pomme de douche, c'est a peine si l'eau coulait. Manque d'électricité. À la piscine c'est indiqué 18 ans + après 20h et tout le monde de l'hôtel allait dans cette section malgré l'indication. Je n'ai pas pu me reposer et je n'ai pas apprécié que personne de l'hôtel ne viennent les avertir. L'emplacement était bien, à quelques minutes de tout. Je ne recommande pas et je n'y retournerais pas.

Le respect des occupants

great

Upgrader notre chambre en nous offrant une cuisinette. Vieille chambre avec cuisinette, vraiment pas pareil que les photos sur internet. Le reveil est brutal a 7am ,des employés qui installe de la tapisserie dans le corridor,alors ca veut dire.de ce réveillé.

The pool is so small. Not enough for all the rooms they have

The room was not very clean. I thought that breakfast was included, it was not... the pool smelled bad and very too many people in it. We couldn't go because of the population. The staff was courteous and they obliged us when we asked for a cancellation. We finished our vacations in another hotel

Tout était parfait pour un arret rapide d'une nuit

Un beau séjour

Good not more than 3 stars

Dû pour un bon grand nettoyage

Les enfants ont eu du plaisir à la piscine, la chambre est bien et propre.

I like that fact that we were only 20 minute drive with traffic to Montmorency Falls, 15 minutes to Old Quebec. There is pyramid mall roughly 5 minute walk from the hotel, that had couple restaurants, Starbucks, Dollarama, a pharmacy, its small but convenient. The hotel has litte shop where you can buy swimsuits, hand made necklaces, Bracelets and rings, also bath bombs and soap. The lady is very nice. Bonus there is entrance from the pool area to get into Boston Pizza. The hotel was clean staff was friendly and spoke English We'll be returning again!

J'ai eu la chance d'avoir un surclassement de chambre sans frais, merci au personnel

Les chambres sont fraichement rénovées et les le lobby est accueillant. Personnels professionnels

Good but my fridge make water at the room

The toilet was blocked from the 1st day, the shower didn’t work properly we round a sock underneath the end we had only 3 towels for a 4 persons Room

Parking is small, tough to get a spot some evenings. The room was old, the hallway smelled bad!! When we arrived we had 1 towel for 4 people!! Not enough toilet paper or coffee… the beds were hard and bedding were very cheap!!! The pool was great for the kids! Boston Pizza attached was great, location was great. The hotel staff were amazing!

Un merveilleux endroits Très propre, agréable nous aimons beaucoup cette endroits