For the price we had an amazing experience, perfect location, beautiful views , great breakfast buffet and friendly and accommodating staff

Alles gut

Amazing!!!

I have stayed a number of times in this hotel and really like the vibe here but this time it was not so good. It got off to a bad start when receptionist said they do not recognise Hotels.com (Expedia) Gold VIP members, even though it states very clearly on Hotels.com that they do!! Even when I tried to show them this they said they do not work with Hotels.com Gold / VIP. Very frustrating start to the visit (I do think Hotels.com / Expedia also need to communicate better with their hotels that if they give them this status that they need to notify ALL their staff - but even when I was leaving, another staff member still told me they do not have any Gold / VIP arrangement with Hotels.com / Expedia, when I was just trying to give feedback before I left. He said there was no point asking to see the manager as he also will not know!!). As always, it was nice around the pool and I was really lucky with unexpected sunny weather. Room very clean, as always, bed comfortable and breakfast generous and fresh. However, as always, the coffee in the bar / terrace is terrible, the windows on the street side are filthy and now they are also charging to use the tiny sauna and plunge pool! Drinks service around the pool was also slower this year, even though it was not as busy as I've seen it before. There was also a bad smell in the elevators. I've always rated it five out of five on every previous visit, but this year just not so good, sadly, but would still recommend overall.

Sauber , Pool könnte wärmer sein , Restaurant/ Essbereich sehr voll und oft rauchig vom kochen , vieles war zu lauwarm oder kalt was warm sein sollte , diese Starprestige Möglichkeit ist sehr störend , entweder alles für alle oder gleich sein lassen, Zimmer sind gross und Balkone sehr gut und sonnig , Personal am Pool ist zu wenig präsent, manche Speisen gelingen nicht und müssen zurück gehen , Personal sehr nett an der reception und hilfreich , vor allem Ebija ist super freundlich, gutes Hotel mit etwas wenig Platz im essbereich aber insgesamt gut und schön angelegt

Alles war perfekt. Wir hatten Star Prestige gebucht. Die Aussicht von der Dachterrasse war herrlich.

Zuerst ist das Personal zu erwähnen, die ganze Mannschaft war einfach spitze und immer freundlich und um das Wohlbefinden äußerst bemüht. Die Gastronomie, ist hervorragend und für jeden etwas dabei, besonders die Qualität und Auswahl der Speisen ist einfach klasse. Der außen Pool ist ganz okay, die Dachterasse mit Pool ( Nutzung mit Prestige Buchung) ist schon cool, auch hier kann der Service in Anspruch genommen werden. Wir waren alleine schon wegen der Lager rundum zufrieden und werden sicherlich wieder kommen.

Amazing location. Great room size and open bathtub concept was awesome. Evening vies from balcony are to be experienced. Close to beach.

Perfekt

Trevlig personal, bra faciliteter och trevligt poolområde. Definitivt värt ett besök på resan!

Wrong marketing. And arrogant staff.

The hotel was really great! Room, staff, location, fabulous breakfast.

Room was huge and clean, staff were helpful and friendly. Breakfast had good selection as well. But do bring your own toiletries and buy your own water. Area was 9 mins drive from airport, 19 mins drive to Palma town area.

Wir hatten einen rundum wunderbaren Aufenthalt im Iberostar und können das Hotel uneingeschränkt weiterempfehlen. Besonders zufrieden waren wir mit dem Gesamtpaket: Das Zimmer war modern, sehr sauber und ruhig – perfekt zum Entspannen nach langen Spaziergängen. Die Ausstattung des Hotels ist hochwertig, durchdacht und gepflegt, man merkt sofort den hohen Qualitätsanspruch. Ein echtes Highlight war jedoch das Personal: durchweg freundlich, aufmerksam und herzlich, ohne aufdringlich zu sein. Man fühlt sich vom ersten Moment an willkommen und wertgeschätzt. Auch die Lage direkt am Meer ist ideal – perfekt für Spaziergänge, Bewegung und gleichzeitig Erholung. Das Essen war abwechslungsreich, frisch und auf hohem Niveau. In Summe: ein Hotel, in dem man sich sofort wohlfühlt und gerne wiederkommt. Vielen Dank für diesen tollen Aufenthalt!

Everything was top of the line. Supper courtious staff, beautiful hotel, and great food.

Alles prima

Clean, great location, everything you need right in the heart of it all. The breakfast is top notch. Lots of shopping, clubs, rental car places, bike rentals, and some good tapas nearby.

Wonderful property and great staff. Felicity was AMAZING! She did everything in her power to ensure we had a wonderful time. Her customer service was top notch! The arrival drinks and snacks were a great addition. The property was well maintained and the breakfast bar had a lot of options and the food was delicious. I would definitely recommend this property to anyone who is visiting Mallorca.

Doesn’t offer what we expect

The service upon arrival with drinks and snack was nice. Porter service to the room. Wine and champagne awaiting us upon entry into room. Receptionist (from Argentina) on arrival Nov 12 in the afternoon was very competent, kind, and welcoming. Same was not true of a male colleague working the afternoon of Nov 13 (perhaps a supervisor, said he would give me towels and forgot while I was standing there, didn’t even smile, not ideal person to work at reception). Excellent sea view. Access to top infinity pool and sun area as Star Prestige was nice. Extra towels provided for the beach. Safe in room. There are some things that could be improved: The sunset bar on rooftop is closed during off-season (Nov starting). However one can call for drinks to order. Problem is that they didn’t have a menu available upstairs and the cocktails I ordered they didn’t even know what it was. Highly unexpected for a 5-star. Also the shower in the room would not properly close, pouring water out and into the room with the toilet. The infinity pool on the top floor is beautiful but the first step under the waterline is soooo slippery that in 2 hours I saw several people slip and one fall. Fix this before someone breaks something. I reserved the Spa for 45 minutes, but apparently two other people reserved it too for the same time. Why reserve if other people can just also show up whenever, making you have to wait for the use of the spa, which was reserved.