Buen hotel cerca de la playa, con buenos servicios y actividades, personal muy atento amable y eficiente, por poner una pega, podría estar un poco más cuidado y limpio. Lo mejor el buffet, muy variado y excelente calidad y cantidad. El parking es escaso pero hay plazas cerca. 8,5/10

This hotel is brilliant. The location is great, the rooms are clean and nice and the staff are super friendly and very efficient. Our air con was broken but the manager DIEGO was absolutely brilliant and sorted things for us straight away in a very friendly and professional manner. the food is really nice with a good choice and high quality, and there is also plenty for the kids to do, and the entertainment in the evenings was really good. We would return to this hotel.

Mediocre yet very expensive stay. One bar stank strongly of puke for the whole duration of our stay. Unfortunately the bathtowel point was also around there which meant they also smelled, even when ‘fresh’. Hotel did nothing to prevent sunbed hoggers which meant that we struggled to find a place when we wanted to spend some time by the pool, even though there were fewer people in the pool than occupied sunbeds. Have discovered that all-inclusive resorts are definitely not for me but will certainly never go back to any iberostar resort. Staff was very nice though!

Room excellent, overlooked the sea

Wir bevorzugen normalerweise kleine Hotels, aber dieses grössere Hotel hat uns trotzdem sehr positiv überrascht. Die Atmosphäre war trotz der vielen Zimmer angenehm. Das Essen in Buffetform war sehr lecker, stets frisch und wurde laufend aufgefüllt. Besonders das Frühstück war unglaublich reichhaltig. Das Personal war sehr zuvorkommend und freundlich. Die Zimmer waren sauber und angenehm. Die Promenade ist sehr schön, und Playa Blancs ist bequem zu Fuss erreichbar. Sehr zu empfehlen.

Staff is outstanding

Destacaria que el personal es muy atento y servicial. El desayuno estupendo. Hay muchísima variedad para escoger. La habitación correcta.

Room and all areas of hotel spotless, friendly

Fantastisk mat, otrolig service, genomgående toppklass

The staff are very helpful, and the room was good. A couple of downsides. The food was very underwhelming and having stayed in the Star Prestige side of the hotel, disappointing. We were also due to get a welcome gift, but this wasn’t forthcoming and certainly not something the hotel are used to do doing. They did provide a bottle of wine to be fair to them, but it wasn’t something they were expecting to provide. To finish off on a high, it was my birthday whilst in resort and the hotel left a free bottle of champagne on ice in my room, a lovely touch.

La habitación muy bien aunque un poco fría pero el clima no ayudó mucho. El personal excelente y el desayuno también! Un poco escaso el aparcamiento. Pero igual todo muy bien!

We stayed here from 22nd December 2025 until 12th January 2026. The check-in was very friendly and attentive with a nice glass of cava on arrival. We had requested a high floor and west (sunset) facing room, we were given a high floor but an East facing room overlooking the Children's pools and slides. We were offered a "Privilege" room which they kindly showed us so we could choose between the two. The only problem was they would require another 882 Euros for our 21 night stay. We decided to accept the room we had originally been allocated. The room itself was lovely and spacious, spotlessly clean with a lovely balcony which had a table and 2 chairs, and views over to Playa Blanca Port and the sea. The bathroom facilities were very good with a nice rainfall shower and complimentary toiletries. The one problem we had with our room was the A/C, it was centrally controlled and we were not able to change the setting to "heat", as it did get chilly in the evenings, but it was permanently on "cool", we did ask reception who said that if we wanted they could supply us with a heater, but we declined their offer, we just turned it off. As a 5 star hotel we feel that this should be addressed as soon as possible, being that the Canaries are an all year round destination. We were grateful for the fresh chilled water stations, which are available free of charge for the guests to fill their bottles etc, they are positioned on every floor of the hotel.

The staff at this hotel are what make it a great place to stay

Perfect holiday stay

The food was very good. The staff were also good. The room and facilities are very dated - in urgent need of renovation and not what I would expect from a 5*. Our room had multiple issues including leaking shower and loose bathroom fittings.

Belle chambre, personnel très agréable et attentionné. Nourriture bonne (buffet) au restaurant prestige mais rien à avoir avec un vrai 5 étoiles de luxe. Complexe très propre et bien entretenu. Seul bémol: la climatisation s’allume mais ne refroidit pas, heureusement en novembre il ne fait pas des chaleurs comme durant l’été.

The room was spotless and the staff did a fantastic job. However a big tree took much of the seaview in room 3112.

Star Prestige Bereich gebucht. Getränke und Snacks an Pool Bar tagsüber kostenlos.

Unobstructed a great view from our balcony

Sea view, nice breakfast