The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway. The lobby was chaotic, and staff did not provide clear instructions. During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again. Terrible customer experience considering it is a 5 star hotel. Room is clean with pleasant smell.

Great stay

Clean rooms, great customer service

this hotel is the best in Beijing...Staff , restaurants, rooms

住宿、飲食有太多進步空間，有待改善，已將問題跟酒店反映

各方面都很好, 地点方便, 餐飲高質素, 住得很舒服. 職員服務專業有禮.

Rell

Front desk personnel are helpful and very accommodating. Restaurant food s good and service is great. I highly recommend this hotel.

Good

Excellent location , service and stay

Jerry is the man

fantastic service, environment and facility

Service was excellent and just a minor complaint in the last night where there was no second face towel and no cream was replaced. Other than that we thought the service was fantastic. Special kiddos goes to Jenny Zhang during breakfast and Gary at the concierge downstairs entrance.

Love it’s location

Amazing. GM and Manager of the Grille restaurant are both outstanding. Very welcoming as are all the staff. Good location if you are in Beijing on business.

Excellent Hyatt attentive service! 2-days prior, called Hotel Concierge to book car pick-up from Airport. Mr Hunter Ma followed through all the way to check-in Room !

地點很好，就在地鐵國貿站旁，可從商場直通地鐵，但大門在寫字樓中間，需要找一下。Park Hyatt典型風格，但硬體有損傷，維護需要再仔細。服務人員可以再有溫度一些。

Clean room gym and changing room. But the design layout of sauna room should improve. The heater uses up half of the room entrance. Floor tile at entrance cracked. This is undesirable unpleasant and very dangerous. Shower of changing rooms: mould smell. Toiletries in shower cubicles a bit lousy. A cubiclexwithout cloth hanger.

Conveniently located on 2 metro lines The hotel has been recently re-modeled although personally I prefer the previous styling which felt more luxurious. Friendly staff, and good breakfast.

Guomao 역과 연결되어 있어 교통이 편합니다. 방도 넓고 깨끗하구요. 전망도 좋습니다.