Zahra and her staff were wonderful...very accommodating to our special needs traveler who had difficulty with the stairs. Lovely Riad

Atendimento e condições razoáveis. Café da manhã fraquinho. Pessoal de atendimento foi o item bom.

Riad meraviglioso! Una vera oasi di pace e bellezza a due passi dalla Medina di Fes. Accoglienza e gentilezza superlative che ti fanno gustare il vero spirito del Marocco. Colazione abbondante e cena a base di prodotti locali serviti nella bel patio. Camere spaziose e curate nei dettagli. L’unica cosa che andrebbe rivista sono i bagni non più attuali e poco funzionanti. Nel complesso è stata un’esperienza più che positiva e indimenticabile. Consigliatissimo!

Very kind and helpful staff. They went out of their way for us, even adjusting diner options for my friend who had a gluten allergy. Walking distance to the medina, very quiet in the night. I would defenitely come back to this riad when visiting Fez again.

Outstanding hospitality with excellent customer service

Séjour exceptionnel dans un écrin magnifique. Ce riad sort tout droit du conte des Mille et Une Nuit. Beauté, calme, fraîcheur, propreté et authenticité étaient au rendez-vous. Un merci tout spécial au personnel ainsi qu'au General Manager Otmane pour avoir été si gentils et présents pour notre famille. Nous reviendrons avec grand plaisir!

Het personeel was heel vriendelijk en geïnteresseerd. Mijn vriend was ziek en de manager was zeer behulpzaam. De licatoe is in een rustoge buurt en op loopafstand van de bezienswaardigheden. Als je wilt regelen ze een betrouwbare gids, zodat je niet naar allerlei winkels wordt gesleept waar je iets moet kopen. De Riad is prachtig.

Very nice staff, butler rasheed was amazing!!! Very happy!

This place was amazing. Mr. Pierre has super nice cozy characre and his welcoming was make us so relax even in a middle of city. The place is very quiet and it is absolutely high rated especially interior and the pool, also the structured layout of whole area of it is interesting. You can enjoy a walking through small path in the area and have a relaxing time wherever you want. If you have a plan to visit or pass by around there, I recommend you to stay there. I must visit again.

I made the reservations in February and received a confirmation. My credit card was charged which surprised me - the other riads want to be paid in cash. When we arrived, we were told they over booked - and were going to find us another riad close by. They found me a place; offered us apologies and lunch the next day (we were going to be out sight seeing); we were told the second riad would have us for the full 3 nights although the first room was not entirely what we wanted- but they were doing the best they could. We found out approximately 10pm the second night that we were being moved to yet another riad….the Andalous manager apologized; over the phone said he was going to stop by the next morning and tell us where we were going- he did not.show (apparently he went to Casablanca to pick up other guests) and did not communicate with the Alcazar folks about where we were going. Our bags were sitting by the reception desk. I guess the manager of the Alcazar was able to reach the manager from the Andalous; he sent a colleague to retrieve us and walk us over to Riad Sucrier. She tried to explain that it was a problem with Expedia and mis communication with booking. The whole experience with Andalous was a mess; I didn't appreciate moving twice and the lack of communication.

とても親切なスタッフの方達で、快適に過ごしました。 部屋と浴室がセパレートになって階段で移動がありました。また各部屋にテラスが付いています。 旧市街でも比較的分かりやすい場所に位置している為 移動はしやすかったです。

Staff are very friendly and helpful thru out the stay. Property is very good but there is room for improvements in bathrooms and maintenance. Management mentioned they are planning to upgrade soon.

Riad magnifique, calme, idéalement situé. Equipe aux petits soins, accueil formidable. La qualité des petits déjeuners et repas est au top. Cet hébergement est tout simplement idéal. C'est un riad, donc forcément en hauteur. Si clients avec difficultés pour escaliers, privilégier les chambres au rdc, mais ce riad et son personnel ainsi que ses propriétaires vaut le détour

Me gustó la arquitectura del edificio y la ubicación.

++ Super localisation, belles chambres, Personnel aimable -- Architecture Riad mais ambiance froide d'hôtel classique

Husband & wife owners do NOT care about keeping this property nice - VERY rundown. Air con was broken in our room & had to be fixed (moved to a different room for the 1st night & bathroom wasn't properly stocked), rooftop deck dirty & broken furniture, tiles on step to dining room broken. Ladders laying around in hallway & on stairs. Whole place felt neglected - BEWARE photos on Expedia are VERY OLD. We would not stay there again or recommend it to anyone. Only good thing was the location within the Media but there are PLENTY of other Riads to choose from. Staying at this one was VERY disappointing (we were in Morocco a month & stayed at lovely places everywhere else).

Hemos pasado tres noches en Dar Al Andalous. El riad es imponente, con una decorscion magnifica . Habitaciones amplias y confortables. Servicio muy amable. Desayuno delicioso. Hemos salido del hotel con ganas de volver.

Cadre agréable et authentique, personnels chaleureux

Great staff, great place. Zhara was amazing and helpful.

This was a great place to stay for exploring Fez. Everyone at the riad was helpful, friendly and accommodating. The first room we were given was not ideal for us, but we were able to change to a room which suited us better, thanks to the helpful and understanding staff. The food was excellent, particularly the wonderful dinners. Most visitors were only staying for a couple of nights, but we were there for a week and could therefore appreciate just how good this riad was. We felt completely at home.