It's a quiet hotel, part of a larger residential building, and formerly a Shangri-La. Room was spacious and super clean and perhaps just a tiny bit dated. Location is great, right in the heart of downtown Vancouver and walking distance to shopping, restaurants, and the water.

Staff were fantastic, great location, Spa service was excellent. Also enjoyed the outdoor hot tub and pool.

Standard Hyatt quality

Everything has exceeded my expectations, especially the staff. Laeh, in particular, is exceptional; she is truly delightful and knowledgeable in assisting us with planning our day trip.

The best place there was this girl that clean our room so nice and very very humble She wears glasses such an amazing soul

Everyone was so accommodating and professional! Our stay was amazing!

Great staff. Clean rooms. Excellent location

Spotless room, courteous staff, super convenient location.

Great service throughout our visit.

Equipe atenciosa e gentil Hotel novo Quarto amplo

Great hotel, ammenities were top shelf

Reception in L1 on Saturdays @7:30pm, was very rude and aggressive when approaching us to make us aware of the rules of the lobby. We had our husbands drinking an alcoholic drink again unaware of the rules of the hotel. Immediately our husband's dispossessed their drink. She even called security. We felt discriminatied as we sat there waiting for our dinner reservations. She approached everyone who looked to be her same nationality with such pleasure and made us feel completely like outsiders. We definitely DO not plan to return to this hotel. We are high educated individuals that hold high ends roles in the business world and will share with our colleagues.

便利な立地で部屋も清潔。 エアコンがずっとカタンカタンと内部から音がしているのがうるさかった。

everything is perfect.will definitely come back . true 5 stars hotel

Outstanding service with an outstanding concierge with clefs, in a Michelin recommended hotel. Many details of the room are well thought through.

Very clean and comfortable, and the staff were very warm and considerate, which made it a wonderful Christmas for me and my family!

Awesome!

Hotel was centrally located. The king bed room was large. Had an

Excellent stay!

We really enjoyed our stay! Close to everything and staff very nice and friendly!