Bianca
8,0
/10
Đánh giá cách đây 13 tuần
Expedia Group verified review
Our room matched the photos and the hotel description. It was located on the ground floor, but unfortunately there were no security bars on the window. As the temperature was over 30°C on the day of our stay, we couldn't leave the window open while we were away from the room. In addition, the shower drain was clogged.
However, the front desk manager handled the situation exceptionally well. He immediately offered us a different room at no extra charge. The new room was larger, in a much better location, and could be ventilated properly. We also received a fan, which made our stay much more comfortable. This was truly excellent customer service.
The breakfast was varied and delicious, with a great selection of coffee. Overall, we had a pleasant stay and would recommend this hotel for an overnight stop.
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