This was an absolutely beautiful hotel in the heart of Venice! Pay the extra price for the balcony room, it is worth it! It is right across the canal from where Mozart once lived. The room was beautiful with magical views. The staff was helpful and friendly and helped us get a water taxi set up on our last day. It is in walking distance from the main court area, shopping, restaurants, and many major landmarks. You can’t beat this location! I would say the only slight downside is trying to get there from the train station (we paid 125 euros to get a water taxi there), the shower is tiny (but has wonderful hot water), and the smell of sewage when you first walk in can be a little rough (but it airs out quickly). we absolutely loved this beautiful hotel! I would stay here again for sure!

It was perfect

Excellent support from the hotel staff. Excellent breakfast and location. Really great stay!

Very friendly and attentive staff who changed my room when they found out I had an injury and was struggling with stairs. The place has a lovely traditional, old style feel and is very centrally located.

Pontos positivos: boa localização e equipe atenciosa. Pontos negativos: ar condicionado quebrado, quarto e banheiro pequenos. Aquecedor quebrado.

I stayed at this hotel for 4 nights. The hotel is in a great location in the city. The room is kept clean with a very nice bed cover. Bathroom is stocked with clean towels as expected. Compared with other European hotels, I found the shower larger than expected since the shower door opens on two sides, which makes it easy to enter. You know this place is renovated when they have modernized the bathroom. In addition to the toilet, shower, and sink, they also have a European bidet in the bathroom. The floor in my room is raised for the new plumbing. My room had windows for both the bedroom and bathroom. The window shutters are renovated wood - I can tell because they are in excellent condition and appear with an unblemished coat of green paint. I stayed at the almost-top floor. The room has a lot of sunlight coming through the windows in the morning. The room itself is small and has a small closet for hanging clothes. If you bring a carry-on suitcase, your suitcase will fit in the room. However, anything larger is not the best for this hotel. The TV is small, but we're not coming to this hotel to watch TV. In staying the winter time, I didn't need to use the AC or turn it on. The towel heater adds radiant warmth to the room. In getting into the hotel, it is in a historic building of Venice. There is a steeper staircase to get to the lobby and each staircase for each floor is not above each other, so keep that in mind if coming with lots of bags or mobility issues.

Decepcionante, as fotos do hotel não condizem com a realidade, instalações muito antigas.

Staff and hospitality were great.

I didn't go for the bbreakfast option so i can't tell. Otherwise the service was kind and precise, helpful. The room is clean, warm on a fresh November night.

Le personnel est adorable !

Staff was very polite, friendly and helpful.

after a not so favorable stay in Florence, this hotel is a gem. Everything you need, and nothing you don't. very friendly and helpful staff. Breakfast is additional, but compared to what you would spend at a cafe, I say go for it! Will stay there again!

It was a nice stay in Venice. The room was decorated very Venetian. Staff were a great help especially Monica and Michael. Shower is very small but made do.

La chambre était petite mais propre. La douche est minuscule. L'hôtel est très bien situé à quelques pas de la place San Marco et du Pont Rialto de l'autre côté. Le personnel est extrêmement gentil, à la réception et au restaurant de l'hôtel. Les déjeuners sont savoureux et valent le prix. Le seul défi a été de trouver l'hôtel à notre arrivée. Si vous n'avez pas d'application google map sur votre cellulaire, demandez les indications pour vous rendre au Teatro La Fenice, c'est juste à côté.

Booked a room for 3. Large, pleasantly decorated room. Staff very helpful and speak English. Hotel also arranged porter to carry luggage to the water bus back to the Airport, and helped carry luggage up and down the staircase. Excellent buffet breakfast choices, including vegetarian/vegan. Close to a number of restaurants and shops. Within 5 minutes walk of Piazza San Marco.

Great find walking distance to major attractions. Very walkable. Close to most of the shops. Very close to eatery on both sides.

Property was lovely staff very friendly only down sides no lift and a lot of stairs if you are on the top floor, and a little bit noisy I had bells chiming each morning and could hear the other rooms alarm clock every day

I like the shopping around the area

The hotel is very centric to the centre, the service was fabolous. Myself & my sister were delayed and we arrived at the hotel at 4am, I did message them but they welcomed us even so late with a friendly face and very professional. We have no issues, we asked for help on thr service arouns town, were given a map and how to move around. Lovely stay and hotel.

Very helpful staff. Assisted with luggage and stairs! Gave good detailed help with finding locations. Recommend a great restaurant for dinner. Room was basic but adequate 😊