Ava
cùng Bạn bè
8,0
/10
Đánh giá cách đây 14 tuần
Expedia Group verified review
Room was nice, and the hotel is located in a great area, so really easy to get around London.
Staff was alright, we had an instance where the fire alarm went off at 3:45am. We weren’t sure if it was a drill or if we actually needed to evacuate. When we went downstairs to ask the staff, he was asleep on the coach and said it was due to someone smoking setting off the alarm. It would have been nice not to go down all the stairs to figure out what the problem was, and not to have been awoken in the middle of the night by an alarm, and even nicer if they had come around and checked on us/let us know. Otherwise, the other staff we saw and spoke to were super friendly and very helpful.
I also found the shower door didn’t shut very well so water was sprayed all over the floor afterwards, but it was still very manageable. And the shower kept changing temperatures without me touching it which was slightly annoying but not a huge deal, just all some things to note.
Otherwise we had a great trip, and the hotel was in the perfect location!
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