We stayed here for one night on our way to Minehead and it was one of the most disappointing hotel stays we’ve had. We booked this hotel specifically because it advertised air-conditioned rooms. On arrival, we were greeted by a sign saying the hotel was under refurbishment and there was no air conditioning. This was never mentioned when we booked. In 28°C weather, the room was unbearably hot and the fan provided did very little. The smell of fresh paint throughout the hotel also gave me a headache. The shower was dreadful. The water pressure was so poor I couldn’t rinse the shampoo from my hair, and turning the temperature down reduced the flow to a trickle. Reception offered us the shower in the room next door, but this wasn’t practical. My husband has mobility issues and the alternative shower was over a bath, making it unsuitable for him. To make matters worse, when we pulled out the sofa bed for our daughter, there were no pillows in the room. We had to borrow them from the neighbouring room ourselves. The staff were polite, but this doesn’t make up for a hotel that wasn’t as advertised. No air conditioning, refurbishment with no warning, an almost unusable shower and an unprepared family room made for a very poor experience. I would not stay here again or recommend it.

Ac not working room was hot at night even with fans on Had I had Ac was not working I wouldn't have booked.

You get what you pay for at the end of the day. No one on reception when we arrived. She did turn up eventually. Had dinner in bar at ,8.45 pm and we were only ones there. 4 members of staff behind bar. One was polite. Rest were on their phones. Building is tired and dated. There's a sign in room saying building is being renovated but I feelthis should be flagged when booking. Air con out of action Big black hair in the bed. Bathroom dated. Food was good and nicely presented. We were only people in breakfast room. Orange juice is awful ......sweet and watery but breakfast was ok. Convenient for M5. Like I said you get what you pay for 😬

Terrible room. Holes in wall. Wall paper fallung off walls

The staff were excellent and we had a good meal in the evening the general area had obviously been updated but the bedroom's were quite dated the air con didn't work and the room was very hot We were a family group staying in the area for a wedding our TV was fine but in some rooms it didn't work and wi fi was hit and miss. All in all it was an ok stay for a couple of nights but I wouldn't want to stay any longer

Conveniently located with quite surroundings. Easy access to Cotwold.

Not as bad as some of the reviews, room is a little tired, some things need replacing, like toilet roll holder and door handles, but staff are very friendly and helpful, I slept well, didn’t eat there as there was a wake on, and didn’t want to hang around , give this 8/10

The staff of the Ramada, were very nice and attentive nothing was too much trouble they made you feel very welcome. The hotel was very relaxing the room was big it was clean as was the bathroom. It is a place i would highly recommend. It is a very warm atmosphere so so relaxing too.

I had booked 7 rooms for my staff as we were running an event nearby. The stay itself was fine but unfortunately I left my brand new Tom Ford aftershave in the bathroom by accident. I called back the following day hoping they would have put it to one side, dealt with the manager and there was no trace of it to be seen. Disappointed.

We had a great stay, comfortable beds and the breakfast was fabulous. We will be staying again very soon. Thank you 😊

The room was a bit rough around the edges especially the bathroom ..was a bit too far out of the city ,especially with all the traffic on the main road in and out of Cheltenham also there was no sign on the roundabout wouldn't go there again would pay£ 20 to 30per night more to stay somewhere better

The first room was ok, however the bathroom basin had cracks in it and the curtains were certainly in poor condition. On the second day there the people above us flooded their bathroom causing water to come through our ceiling, staff quickly changed us to another room and offered us a bottle of wine and 50% off our evening meal. Unfortunately this turned out to be more like 20% and as we don't drink alcohol they got off really lightly. Our second room was quiet warm and when we tried to turn on the air conditioning nothing happened, then the TV reception dropped out, the young lady tried his hardest to fix the TV but unfortunately he couldn't get the free to air channels back. We were then told there is no air conditioning any more however there was a fan in the cupboard, when we turned it on it was extremely noisy and had to turn it off again. It is a shame because this place is full of people attempting to help, but failing.

Had two nights in here, lovely place, locaction on west side of Cheltenham but I'm sure close enough for a cab to the centre. Recently changed hands and setting about renovating. The public areas are to an excellent standard, modern but cozy bar, excellent restaurant atmosphere, eat here both nights and both service and food were excellent, great choices and properly cheffed not a commercial ready meal. Breakfast was likewise solid start to the day. Bedrooms a little tired but big enough, comfortable bed, and aircon with such British weather right now. (Not sure why reviews say there isn't) I'm sure with time these will be refurbished too and the price reflected, but currently great value. Good luck, will be back next year!

We had mismatxhed curtains the air con was broken on the hottest day of the year and the carpet was stained badly. The staff were very friendly a fan had been provided in the room but wasnt really adequate. Breakfast was amazing, on site parking was great. This hotel was fantastic value

The choice, presentation and quality of the cooked breakfast was exceptional

Very tired rooms. The shower was lukewarm. The breakfast was ok, but it is obvious they use cheap ingredients, eg the sausage, plus the whole full English, which they prepare in the kitchen ( not buffet style) had a very greasy flavour to it.

The room was spacious & clean except the walls. But the manager offered complimentary breakfast for our 3 day stay because that room was due for repainting.

1 night stay on business trip. Room was clean, spacious, reasonably well equipped but a little worn in places. Staff were helpful and breakfast was ok. Overall a reasonable stay.

Nice staff

Avoid this place! Cheap for a reason There was no food available as the restaurant was closed for refurbishment (without any prior warning) there was no hot water in my room (seems common now I’ve read other reviews) for most of the time when there was the shower was unusable as it was so hot. The WiFi kept dropping out. Staff were unhelpful about my issues. Thank god it was 1 night, back to IHG for me