Location is good. Town is beautiful however the hotel does not deserve to be ranked as a 4 star hotel due to how dirty rooms were. We had three rooms. 2 rooms had spider webs and other insects . One room smelled like a rotten cheese that the staff was aware of and changed to another room. I cannot believe that the regional health department allows this hotel to operate this way !

Third stay here and still just as satisfied with the hotel, the staff, the food, and the kindness of the owners. Only one downside however: Hotels.com should have warned me that major construction work would be underway during this period. There is a crane installed directly in front of the lake, so I wouldn't have paid for a lake-view room.

Lalles i.o.

Le personnel

Clean and nice

Das Zimmer war sehr sauber und das Personal freundlich und hilfsbereit.

The hotel itself is an older hotel with a beautiful location on lake Lucerne. The staff was fabulous. The check in desk assisted us with everything. The restaurant servers were exceptional. Especially in making sure my husband had the best single malt whisky. The food was some of the best of our entire trip. We would definitely stay there again. We really enjoyed the piano player

Very nice stay but no AC.

The staff was extraordinary in every way possible. The views were breathtaking. The only thing this place was missing was Air conditioning .

A great hotel with a great view. Highly recommended!

Wunderbar.

Great experience! Nice view from the balcony. Friendly staff. Room needed to have A/C.

Schönes Hotel um Ausflüge rund um den See zu unternehmen und am Abend das Bad zu geniessen. Das Restaurant hat eine grosse gedeckte Terrasse. Sehr gutes Frühstückbuffet und auch schön fürs Abendessen

Spectacular view of the lake from the pool. Spa and pool were wonderful and not crowded, so it was very peaceful and relaxing and loved that there were waterbeds available to rest on. The meals were delicious, too. Friendly and helpful staff.

Great place to stay with an amazing view of the lake. The staff was super kind and helpful. It was a long walk to the bus station with luggage for my trip out the next day and they were able to arrange a ride for me and sent me with a sandwich since I had to leave before breakfast started. Very thoughtful. The pools are a great amenity and the spa menu looked amazing. Comfortable bed too.

Das Hotel scheint kaum 4* zu verdienen, jedenfalls, was die Zimmer anbetrifft. Der Eingangsbereich sowie die Terrasse und der Gartenbereich sind sehr schön, aber die Zimmer sind im Preis/Leistungsverhältnis doch sehr überteuert. Das Bett war mit einer sehr dünnen Matratze und schietschend sehr unbequem und allgemein wirkte unser Zimmer alt, gebraucht und erneuerungsbedürftig. Lage und Aussicht des Seezimmers hingegen sind sehr schön. Auch das Frühstücksbuffet ist sehr reichhaltig.

Beautiful hotel.

Beautiful hotel & excellent staff 👌

Great view.

Great hotel staff - super friendly and super helpful. Great location on the lake but a little quiet on surrounding area.