This hotel was very clean. Staff were exceptionally helpful and friendly.

Leonardo at the front desk was very helpful and always remembered us. The staff at breakfast were friendly and very quick to provide help. Our only complaint was that the air conditioning didn’t seem able to get lower than 75. We didn’t complain because we had read this about the hotel previously.

The sweetest employees, and so generous with what they provide to their guest! Will come back whenever I can to this hotel.

Staff were friendly and extremely helpful. Hotel is well located.

Our room didn't look like this picture: the stool in the bathroom was a trick to get on. But Leonardo was a five star host!

Everything was lovely.

It was a really good hotel to stay, center of the city, clean room, breakfast was good and staff was friendly.

Staff were exceptionally friendly and helpful. For the price however the room was very disappointing. I would find another property next time. Location was perfect.

All was good

The thing that stood out most was the warm hospitality of everyone who worked at the hotel and especially, Leonardo. He greeted me by name each time he saw me, even if he was in the middle of helping somebody else. You cannot beat the location and it was quiet as can be once inside my room. As a bonus, they provided a noise machine to ensure that any outside noise would be drowned out.

Everything was excellent!

This was a wonderful place to stay Much more like a bed and breakfast then a hotel. Located within easy walking distance to all major historical and artistic sites in the city. Clean room. Staff friendly and informative.

A Charming historic building, with clean and comfortable accommodation in an ideal location! A delicious breakfast served until 10:30 by a friendly and courteous staff. Highly recommended!

Big rooms! The staff is phenomenal! Near the action and restaurants!

Mycket trevligt hotell, mycket vänlig och hjälpsam personal, utmärkt frukost, mycket bekvämt rum, perfekt läge

Excelente

Increíble el hotel, el cuarto y la atención!

Our room was very large. It had its own private balcony. The room was charming and gave a lovely Florence feel. Staff were wonderful, especially Leonardo. They were friendly and welcoming. We got to check in an hour earlier than expected, which was a wonderful surprise. Leonardo also held our bags for us as it was raining and we had several hours before our train departure. The breakfast was yummy with a good selection. All in all the hotel was great and we had a lovely time. Would highly recommend.

We really enjoyed our stay at the hotel. The staff was fantastic. The room was clean and well set yp. The location was amazing. The rate was very reasonable. We woukd definitely stay there again.

Environnement parfait, par contre au deuxième étage et la propreté de la chambre est juste okay. Le personnel par contre mérite un 6 étoiles sur 5