We were relying on the fact that the shuttle service was available to pick you up from the train station, which was the impression we got from the listing. When we arrived, after a long day of travel, we were told that the shuttle was not available and we should "call a taxi". They didn't offer to call a taxi for us or anything. I really have never experienced anything like this when traveling at a hotel at this level. We were able to get a taxi in this little town and take a €12 ride up to the hotel where the clerk asked me to show them the email to try and prove that I was wrong. In the end, the email was not very specific and I received no apology or anything. We got off to a very bad start. The property is beautiful, spotlessly clean, and the room was very comfortable. The breakfast was very good as well. But the staff, except for the shuttle drivers, who are really wonderful, were really rude. It was such a lovely place, but we were really turned off by the desk staff. Please know you are limited to two shuttle trips per day so if you don't have a car you are paying for taxis. There is no food on site after breakfast so you have to figure that as well.
